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Kudos0

Error icon won't go away in Norton Confidential Vulnerability Protection

I have an error message on vulnerability protection I can't get to go away. If I disable and then try to enable protection again, the error icon returns and won't tell me what to do.  I am running Norton Confidential Version 1.3.3 (65) as part of Norton Internet Security for Mac. I also get weekly automatic updates.

I just keep getting this message: The Vulnerability Protection feature could not be started because an error occurred. Changes to settings will not take effect until the error is fixed.

Need suggestions on how to fix!  Thanks.

Replies

Kudos0

Re: Error icon won't go away in Norton Confidential Vulnerability Protection

Can you restart your computer and post (or message me) your system.log file?  You can view the system.log file with Applications->Utilities->Console. 

Thanks.

Kudos0

Re: Error icon won't go away in Norton Confidential Vulnerability Protection

Note: to post your system.log file here, you'll have to rename it to system.log.txt (the forum doesn't like the .log extension).

Accepted Solution
Kudos0

Re: Error icon won't go away in Norton Confidential Vulnerability Protection

Thanks Paul for your suggestion.  I went to the online chat service and worked with a Symantec tech person to resolve the problem. He downloaded an updated file which worked to solve the problem.

 

Kudos0

Re: Error icon won't go away in Norton Confidential Vulnerability Protection

Hello nolamom!

I'm glad we've been able to help. If you consider your problem to be solved, can you please mark the post which gave you the answer? That way others that experience a similar issue will know to contact customer support and obtain an updated file.  Thanks!

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