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Kudos0

Error in installing Norton on Dell XPS 8930

Upon trying to install Norton on a new Dell after removing McAfee I get a error message which is submitted to Norton. Norton is not installed on the PC. The web link (below) for the error give just shows a blank screen on my web browser. How can I install Norton on my PC. Had no trouble installing Norton on other pc's.

https://www-secure.symantec.com/techsupp/servlet/ProductMessages?module=...\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\IDSS&build=Symantec&c=0001014D&d=4&entsrc=NS_2013&f=10.0.16299.0.0.1.0&g=D932A503-43F3-446A-88A1-16B04274A425&h=9000&i=0&k=MSC16.0%20R10|MWA4.0.183&l=0&language=09.01&licType=ESD&product=Norton%20Security%20with%20Backup&q=21351037&s=7849E0BB-BC67-4D37-8CDB-B9DB7AFC721C&t=4&u=00000041&upgrade=0&v=11.12.0.142&version=22.12.0.104&w=2&x=0&y=E5464&z=0

Replies

Kudos0

Re: Error in installing Norton on Dell XPS 8930

Hello

Please use a Windows Admin Account.

Please use McAfee Removal Tool and restart.

Please use Norton Removal Tool and restart.

www.norton.com/nrt

Please use this link to install.

www.norton.com/latestnsbu 

Run live update several times restarting as needed until you see no more updates are available. You should end up with 22.14.0.54.

Please let us know how you made out.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.0.54 Core Firmware 237 I E 11
Kudos0

Re: Error in installing Norton on Dell XPS 8930

Have tried the suggestion but Norton will not install.

I don't know why error logs are sent to Norton by the PC, but there is no reply from them on how to fix the problem.

Kudos0

Re: Error in installing Norton on Dell XPS 8930

Whatever logs are sent are put in a queue with all other submissions. Plus they do not send identifiable information so there is no way for Norton to follow up with an individual user.

Try contacting Norton Support to see if they can help.   www.norton.com/contactcs

Things happen. Export/Backup your Identity Safe data.
Accepted Solution
Kudos2 Stats

Re: Error in installing Norton on Dell XPS 8930

After contacting Norton support the problem was finally resolved. This issue was that PC Mover was used to copy applications from an old PC HDD and in the process a Norton registry entry from the old computer was copied which prevented a new installation of Norton on the new PC. Hope this helps others with a similar problem.

Kudos0

Re: Error in installing Norton on Dell XPS 8930

Hello fodtsj

Glad you got Norton installed into your New computer. Thanks for coming back and letting us know and also for letting us know what the issue was. Good Feedback !!

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.0.54 Core Firmware 237 I E 11