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Kudos0

error message

Hi.  I regularly get the following error message

Nortononline\engine\2.0.0.71\ccsvchst.exe

R6025

- pure virtual function call

One we get the error message time blocking ceases to work - if tray icon is clicked to check time remaining it just says you are into your quiet time.

Thanks

Replies

Kudos0

Re: error message

Hi TimEng,

Thanks for the post.  Can you please uninstall/reinstall Norton Safety Minder to see if it helps?

Please let us know the results.

Thanks,

Katie

Thanks Katie
Kudos0

Re: error message

Un & reinstalled - same error message.

Kudos0

Re: error message

Hi TimeEng,

We have just released a new update.  You mentioned you received the exact same message after reinstalling Norton Safety Minder as "Nortononline\engine\2.0.0.71\ccsvchst.exe", then it's not the latest version.  Please reinstall Norton Safety Minder again.

Thanks,

Katie

Thanks Katie
Kudos0

Re: error message

Hi.  This is the error I now get - sorry didnt notice the difference in the numbers.

Runtime Error!

Program: C:\Program Files\Norton Online\Engine\2.1.0.21\ccSvcHst.exe

R6025

-pure virtual function call

Kudos0

Re: error message

Hi TimEng,

Thanks for the update.  I've sent you a Private Message.  You could access the message by clicking on the  icon in the upper right hand corner of the page.

Thanks,

Katie

Thanks Katie

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