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Kudos0

error message - norton identity safe and toolbar have crashed on chrome. clicking on balloon to reload extension does nothing

For the last day, maybe 2 days when I open Chrome I get an 2 error messages.  One for Norton Identity Safe and the other for Norton Security Toolbar.  They both state they have crashed and to click on the balloon to reload.  This does nothing.  Chrome opens but it gives me a black page with a little sad face on the tab as if I didn't have internet connection (I do, internet explorer still works and I can play an MMO just fine).  I tried going to the chrome manage settings page to try other fixes recommended a couple of years ago but any page I open is just black and nothing shows (website address does show in address line but that is all).  I welcome any suggestions as this is getting very frustrating.  

Replies

Accepted Solution
Kudos0

Re: error message - norton identity safe and toolbar have crashed on chrome. clicking on balloon to reload extension does nothing

Try disabling all add ons in Chrome. Restart your computer and see if Chrome loads correctly. You may just need to reinstall Chrome.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: error message - norton identity safe and toolbar have crashed on chrome. clicking on balloon to reload extension does nothing

I am experiencing pretty much the same problem. In my case, opening Chrome generated three Norton error balloons, one for Norton Safe Search, one for Norton Identity Safe, and one for Norton Security Toolbar. Clicking retry on each of the balloons produced no result. Opening Chrome with all extensions and add-ons disabled produced blank page without any Norton error balloons, and Chrome settings were not available. I tried a Chrome repair utility, but the only thing it changed was to remove the Norton error balloons for Identity Safe and the Security Toolbar, leaving just one error balloon for Safe Search.

Kudos0

Re: error message - norton identity safe and toolbar have crashed on chrome. clicking on balloon to reload extension does nothing

Peterweb's solution worked for me - uninstalling and reinstalling chrome seems to have fixed the issue. Thank you!!!

Kudos0

Re: error message - norton identity safe and toolbar have crashed on chrome. clicking on balloon to reload extension does nothing

Katharine

Thanks for letting us know.

If you could mark the post that best describes the solution, it can help others with the same problem. Look at the bottom of the post for a link to Mark as Solution beside the Reply link.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: error message - norton identity safe and toolbar have crashed on chrome. clicking on balloon to reload extension does nothing

Peterweb's solution worked for me too: the fix required an uninstall / reinstall of Chrome. Many thanks.

Kudos0

Re: error message - norton identity safe and toolbar have crashed on chrome. clicking on balloon to reload extension does nothing

Thanks for letting us know.

Things happen. Export/Backup your Norton Password Manager data.

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