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Error message - Your product key has not been activated by the retail store where you purchased it
I bought multiple copies of NIS 2013 from Staples Canada last year when it was on sale. I tried to use one to renew my subscription and I got a message "Your product key has not been activated by the retail store where you purchased it". I realized this message is a "Theft Protection" warning. I brought the opened copy back to Staples and show them the previous invoice. A man at the counter credit the item and resale the item while scan the code on the package twice. After I got home, I got the same message when entering the key code. I chat with Norton support, they couldn't help me and asked me to deal with Staples. The staples Staff has done what they can do, who should know this problem in Staples? Can Norton help?
I can only scan the invoice in JPG format but this forum is not supported. Invoice can be provied by email to Norton's support staff upon request. Thanks.