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Kudos0

Error Messages

What do error codes W1450 and A2807 mean? I received them when two separate attempts to backup my files failed.

More to the point, why is there not a comprehensive listing of what the error codes mean on the support web site? Searches for both yield no results. Why give customers information that is meaningless?

I bought Online Backup yesterday and it strikes me as some of the most swinish software I've dealt with in a long time.

Replies

Kudos0

Re: Error Messages

Hello

W1450 is a Windows error meaning insufficient resources. The other error indicates a communications problem with an external firewall or connection drop. Tier 1 support would need to run through some troubleshooting to see if there is a possible issue with the account itself if these errors persist. More often than not a reboot will resolve the resource issue and the other, since it was not specific to you, will likely rectify itself.

As for why there is not a large list. There are several thousand error codes. Many of which require direct user interaction to help fix. Providing a list that large tends to cause confusion rather than be a source of help. This is precisely why we have provided the commonly occurring error codes in the help section of Norton.com.

As for your other comment please send me a private message as to why you have made that determination. It seems pretty early in the use of the service for that kind of judgment.

Kudos0

Re: Error Messages

You're right, this software seems like a bad deal. It took well over 24 hours to do my first backup of 8GB or so. I thought at least subsequent backups would be much quicker because they would only have to upload files that were new or had been modified, but once again it seemed set to go on forever so I canceled it. And then on the latest attempt got this same error code.

Kudos0

Re: Error Messages

Hello Oldcurmudgeon,

Uploading data is not going to be instantaneous nor as fast as your download speed. 8 GB over 24 hours on an average ISP connection sounds fair. A majority of high speed connections advertise blazing fast downloads but the upload speed is, if lucky, a fourth of the download speed. It's basically how they can offer such fast speeds.   

Once that first backup finishes the incremental technology the service uses kicks in so only changes and new content will get uploaded. If its running long again that'd suggest you've either added a lot more content either via the existing selections or selected new categories. You may want to run a storage calculation to see how much is actually selected before starting the next backup.

As for the error message itself please refer to my prior message in this thread on the details on it.


Oldcurmudgeon wrote:

You're right, this software seems like a bad deal. It took well over 24 hours to do my first backup of 8GB or so. I thought at least subsequent backups would be much quicker because they would only have to upload files that were new or had been modified, but once again it seemed set to go on forever so I canceled it. And then on the latest attempt got this same error code.


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