• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

ERROR: PARENT EMAIL OR PASSWORD IS INCORRECT

Please help!  I have tried and tried to sign in on the Parent Sign-in screen for Safety Minder but I keep getting the above error.  What have I done wrong? I am at my wits end!

Thank you

Brandi

Replies

Kudos0

Re: ERROR: PARENT EMAIL OR PASSWORD IS INCORRECT

Please help!  I have tried and tried to sign in on the Parent Sign-in screen for Safety Minder but I keep getting the above error.  What have I done wrong? I am at my wits end!

Thank you

Brandi

Kudos0

Re: ERROR: PARENT EMAIL OR PASSWORD IS INCORRECT

Hi Brandi,

You should use same email address and password to sign-in with Norton Safety Minder that you are using to login to Web Portal (https://onlinefamily.norton.com

Please make sure you are using your full email address (example: testeg@yahoo.com). Also, check that Caps Lock is not turned on, by mistake. If issue persists, please let us know following:

1) Where exactly you are facing this issue? Is it just after installing Norton Safety Minder?

2) Complete text of the error message.

3) Are you able to login to Web Portal (https://onlinefamily.norton.com) with same email and password?

4) If you are not able to login to Web Portal as well then please retrieve your password again with help of following Web page:

https://onlinefamily.norton.com/familysafety/forgotStart.fs

This thread is closed from further comment. Please visit the forum to start a new thread.