Please help! I have tried and tried to sign in on the Parent Sign-in screen for Safety Minder but I keep getting the above error. What have I done wrong? I am at my wits end!
You should use same email address and password to sign-in with Norton Safety Minder that you are using to login to Web Portal (https://onlinefamily.norton.com)
Please make sure you are using your full email address (example: firstname.lastname@example.org). Also, check that Caps Lock is not turned on, by mistake. If issue persists, please let us know following:
1) Where exactly you are facing this issue? Is it just after installing Norton Safety Minder?
2) Complete text of the error message.
3) Are you able to login to Web Portal (https://onlinefamily.norton.com) with same email and password?
4) If you are not able to login to Web Portal as well then please retrieve your password again with help of following Web page:
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
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