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Kudos0

Error on shut down "This app is preventing you from restarting" in Chinese

Hello

When I shut down my computer I get one of two messages:

- Someone else is logged in and they will lose their work, or

- "This app is preventing you from restarting" which then displays Chinese characters. A photo is attached.

My Norton subscription is current and I have run Power Eraser to check entry points. Any advice would be most appreciated

Thx Phil

Replies

Kudos1 Stats

Re: Error on shut down "This app is preventing you from restarting" in Chinese

That is a Windows message and is not caused by Norton.

I have seen a similar message, but without the oriental characters. A quick search gave this result   http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_p...

Are you using an Insider build of Win 10?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Error on shut down "This app is preventing you from restarting" in Chinese

I don't believe so but it could be. Thx Phil

Kudos0

Re: Error on shut down "This app is preventing you from restarting" in Chinese

Create new admin account and delete the old one. That may fix it.

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