Solved.
Kudos0

Error in Signing into Norton account

Posted: 30-Apr-2021 | 8:10AM · 5 Replies ·

I recently purchased Norton 360 subscription for Asus VivoBook Laptop. It got installed and activated but I am unable to sign in into the Norton account. When I try to sign in, it gives me error - "Cannot connect to the Norton server. An unexpected browser error has occurred." I have tried multiple methods to solve the problem like running NRnR software and changing default browser but couldn't solve the problem. Please provide support.

My device details are as follows -

Manufacturer - Asus

Processor - AMD Ryzen 7 4700U

OS - Windows 10 Pro

Labels: Norton 360, Windows 10, Subscription, Norton Support
Accepted Solution
Kudos0

Re: Error in Signing into Norton account

Posted: 30-Sep-2021 | 5:54AM · Permalink

Hi,

Thank you for reporting this issue on the Norton Community. We have released a fix for this. Please update your Norton product to Norton Security version 22.21.9.25 and let us know if you are continuing to see this issue. Thanks.

-Gayathri

View Accepted Solution in Context

Replies

Kudos0

Re: Error in Signing into Norton account

Posted: 30-Apr-2021 | 1:38PM · Permalink

Check to see that there was no other non - Norton security software included with your new computer. Even a trial version needs to be fully removed using the removal utility for that software to avoid conflicts with Norton.

Kudos0

Re: Error in Signing into Norton account

Posted: 01-May-2021 | 3:51AM · Permalink

I used to have Microsoft Defender as my main Antivirus which got deactivated when I installed Norton. I don't think we can uninstall it. I also had Malwarebytes Antimalware on SOS basis. I uninstalled it and ran Malwarebytes Removal Tool after that. But my problem continues.

Kudos0

Re: Error in Signing into Norton account

Posted: 01-May-2021 | 7:54AM · Permalink

When you used the NRNR tool, did you use the Advanced Options > Remove Only? If not, give that a try and then restart your computer and log into your Norton Account and download your 360 from there.

Kudos0

Re: Error in Signing into Norton account

Posted: 01-May-2021 | 8:28AM · Permalink

Yes, I have used Remove Only option also but still my problem didn't solve.

Accepted Solution
Kudos0

Re: Error in Signing into Norton account

Posted: 30-Sep-2021 | 5:54AM · Permalink

Hi,

Thank you for reporting this issue on the Norton Community. We have released a fix for this. Please update your Norton product to Norton Security version 22.21.9.25 and let us know if you are continuing to see this issue. Thanks.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock

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