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Kudos0

Error: summary data temporarily unavailable (ES1)

I deleted a profile, and now I am getting an error message - Summary data temporaily unavailable (ES1).

I have logged out and back in several times with no luck.  I thought about uninstalling the program, but it is when I log in so I would have the same issue.

Please help!

Replies

Kudos0

Re: Error: summary data temporarily unavailable (ES1)

Hi nidanest,

 

I assume you deleted a profile by doing the following.  Went to Settings -> Profile (click GO) ->click Remove child link -> click UPDATE SETTING.  Please let us know if you took different steps.   Do  you still have other profile(s) left?

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Error: summary data temporarily unavailable (ES1)

Yes, that is the way I deleted the profile.  I assume that I still have 1 profile left because I am receiving email alerts. 

When I click on settings, I receive the following error message: 

Sorry, An error has occurred on the server. Please, try your request again later.  An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.  Please return to the home page and log in again.  If the problem persists, contact us for assistance

Kudos0

Re: Error: summary data temporarily unavailable (ES1)

Hi nidanest,

I just sent you a Private Message.  You should be able to see the PM icon, a envelope image on the upper right hand corner of the screen when you logged into the forum. 

Thanks,

KatieQ

Thanks Katie

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