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Kudos0

Error in Time Limit

I am aware that when a time limit is reached there are three chances to log back in to get something finished. Most days this seems to work but then randomly there are days when after the three warnings the user can continue.

The screen shot shows the three log-ins and then business as usual (until I showed up at 22:25 and said "go to bed").

It is interesting that shortly after the successful subversion of the NOF system there is a logged visit to: faults.qalabs.symantec.com

What is that? And is it a pointer to the source of the problem?

Replies

Kudos0

Re: Error in Time Limit

I am aware that when a time limit is reached there are three chances to log back in to get something finished. Most days this seems to work but then randomly there are days when after the three warnings the user can continue.

The screen shot shows the three log-ins and then business as usual (until I showed up at 22:25 and said "go to bed").

It is interesting that shortly after the successful subversion of the NOF system there is a logged visit to: faults.qalabs.symantec.com

What is that? And is it a pointer to the source of the problem?

Kudos0

Re: Error in Time Limit

Hi dgardner,

Thanks for reporting the issue with a screen shot.  Could you provide a little more information on "after the three warnings the user can continue"?  For example, what exactly happened between the time after the three warnings and you "showed up at 22:25 and said "go to bed"? - - - Did  the child receive any further warning messages or no any interruptions at all?  What did the child do after the three warnings?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Error in Time Limit

Hi Katie,

As shown in the log after the red lines once he had received the warning messages and logged back on he just continued his normal behaviour with no further interuption. He only switched off at 22:25 because I came alone and knew he had exceeded his curfew.

But as is also clear in that log there was a visit to: faults.qalabs.symantec.com

When I tried to access this site I got an error message. It is clearly a site from your company. So what is that and is it relevant to the problem at hand?

I can also report that similar behaviour appeared in the log for the following night.

David

Kudos0

Re: Error in Time Limit

dgardner,

Thanks for the update.  I assume you have the latest Norton Safety Minder 2.1.0.37 on the PC, right?

We'll check into the issue.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Error in Time Limit

Katie,

Just doubled-checked. Definitely running Norton Safety Minder 2.1.0.37

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