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Kudos0

error trying to download Norton ,on a second pc, then received phone call

Yesterday I was trying to install Norton on a friends secondary laptop, after already installing it on his primary m/c last week. I got an error message up, saying there was some java script files missing from the windows 10 operating system. I sent a message to the help centre, and within no time my friends mobile rang, saying it was assistance to the problem. The only way they could have that number was from the Norton account sign in, so it was supposed as genuine, and we allowed access to the pc, it was an Indian voice, and the person said we were being keylogged, and offered to rectify it ,and sell us a warranty for one or two years. I then realised it could not be genuine, and started closing down, with him questioning my actions as I did so. I then removed 2 programmes he had already installed, that allowed remote access, and then downloaded Malwarebytes that found 4 threats to quarantine, followed by Norton deep scan which found nothing. My next step will be to run Malwarebytes Anti Rootkit Beta, before attempting to install Norton again. I do suspect that Norton have a security breach somewhere, else how could anyone have known exactly at that moment we were in trouble, and my friends number had only being used when setting up his Norton account. 

Replies

Kudos0

Re: error trying to download Norton ,on a second pc, then received phone call

lessuse: I sent a message to the help centre, and within no time my friends mobile rang, saying it was assistance to the problem.

What "help centre". 

Did you > Chat with Official Norton Support   --or-- Call Official Norton Support 


There are many different ways to get Official Norton support:
In order to make sure you are visiting the correct Norton support page, be sure to type in support.norton.com in the URL bar of your browser. You can use Norton Support: Live Chat, which is the fastest way to solve your issue. There is also the Norton Forums, you can also browse through a library of Top Solutions around common problems. Request help via Norton’s phone support.


Official Norton Support webpage is located at https://support.norton.com.
Official Norton Support is always free to current subscribers.

Did you contact Official Norton Support
https://support.norton.com/sp/en/us/home/current/info

Kudos0

Re: error trying to download Norton ,on a second pc, then received phone call

If the help center you refer to was the phone number on the screen that came up, it was not a Norton screen, but a scam. These pages are usually displayed because of some malicious JavaScript on a web site you are visiting, maybe in some ad on that page. They try to convince you to allow them to access your system and of course they find all kinds of problems that they will fix for a large fee.

When you called that number, did you give your friend's mobile number? That would be how they got that number.

You were right to shut them down and start extra scans of the system.

To prevent this kind of attack, you can disable JavaScript in the browsers, or install an ad blocker extension in the browser.

Things happen. Export/Backup your Norton Password Manager data.

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