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Kudos0

"Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

I have Norton Utilities 16, on Windows 10. I have used it before, but when I try to open it today, it will not open, instead it gives me the message:

Error while unpacking program, code LP5. Please report to author.

How can I fix this and get the application to open?

I note, while I could not find it in a search here at Norton, in a Google search I found a solution here at Norton (Norton, fix your search tool!), but it was for Norton Utilities 14 and on Windows XP and Windows Vista. I could not do that procedure because the three files necessary to find were not where they were supposed to be, and in a search of my entire computer, two of them did not even exist. If its helpful, that solution is at:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100823020...

For that solution, the three files identified are: NU.exe, RMReg.exe, and RMScrn.exe. The first one, while not where the instructions said, apparently is simply the Norton Utilities.exe file used to install the application (and I suppose simply opening it is the same as installing it).

So, what do I do to solve this for Norton Utilities 16 on Windows 10?

Replies

Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

Have you restarted your computer? If you use Windows 10, there can be an issue with the Fast Start feature.. See more information here.

If the restart and disabling Fast Startup do not help, I would reinstall NU 16. Be sure you have your product key handy before you uninstall. You can find the key under Help - About.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

Yes, I have restarted. And I have never turned on the Fast Start feature.

I'll see about reinstalling tomorrow if no other idea comes up first. But of course, I can't get the registration key from the Help menu - you forget, my issue is that I can't even open Norton Utilities! :) I must have the key around here somewhere.

Thanks.

Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

Please excuse my next comment, but we have no way of knowing your level of knowledge of Windows or computers in general.

Fast Startup is enabled by default with Win 8 and 10. If you have not turned it off, it will be on. It is a good idea to turn it off to avoid possible issues with programs trying to complete updates. See my link above with the information on the feature.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

Yes, I understand the purpose of the question, thanks. But I did deliberately turn it off.

Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

I must have the key around here somewhere.

 You can find the key by opening NU and clicking on Help - About. The key is listed in that screen.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

Well thanks -- but that's the problem. NU -- the application -- will not open.

Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

Sorry. Small brain vacation.

If you cannot find the key, you can download Belarc Advisor from http://www.belarc.com/free_download.html

As you scroll down, you will find the product keys for most of your software, including Norton Utilities.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

To let you know, I just uninstalled Norton Utilities, and then reinstalled, restarted. This new installation opened fine - I guess the old one somehow got corrupted.

Thanks for your help.

BTW, is there some way I can use this application and/or installer to make a bootable Norton disk, to use when I can't boot my machine (or when the desktop version gets corrupted)?

Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

Glad you were able to find your product key.

BTW, is there some way I can use this application and/or installer to make a bootable Norton disk, to use when I can't boot my machine (or when the desktop version gets corrupted)?

No. But there is a Norton Bootable Recovery Tool that should do the trick .  Download it at    www.norton.com/nbrt

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

OK, I gather that is free? Just downloaded it. I gather it does a virus and malware scan - but that would be updated only to time of downloading. Still, it appears it does some other repair stuff, which might come in handy. Thanks.

Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

You can find more information on the NBRT here. It does note that it is free.

Here's hoping you never need it.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "Error while unpacking program, code LP5." Norton Utilites 16, on Windows 10.

Thank you. Yes, hope I never need it, but if I do, I will be happy I have it.

I guess it might get a bit old for malware, but it still cold help. I supposed I could download and make a new one every once in awhile.

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