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Kudos0

Excess backup capacity refund

Can I receive a refund for unused backup capacity?

Replies

Kudos0

Re: Excess backup capacity refund

Did you purchase additional storage capacity? That is the only way you might be able to get any refund. And that would only be if you paid within 60 days.

If you are only using 10 GB of the allowed 25 GB included with Norton Security Premium, there would be no way to get any refund. If you are not using the backup feature at all, and you only need protection for 5 devices or less, you could downgrade to Norton Security Deluxe. But again, this would have to be within 60 days of the original purchase.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Excess backup capacity refund

Thanks that is what I had thought

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