Can I receive a refund for unused backup capacity?
Did you purchase additional storage capacity? That is the only way you might be able to get any refund. And that would only be if you paid within 60 days.
If you are only using 10 GB of the allowed 25 GB included with Norton Security Premium, there would be no way to get any refund. If you are not using the backup feature at all, and you only need protection for 5 devices or less, you could downgrade to Norton Security Deluxe. But again, this would have to be within 60 days of the original purchase.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 6 users online.