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Kudos0

Exclusions don't exclude

Backups are completing with errors due to locked or non-existent files. However, I added the 2 paths under exclusions, but no luck:

Unsuccessful example 1: C:\Documents and Settings\All Users\Application Data\Microsoft\Search\

Unsuccessful example 2: C:\Documents and Settings\All Users\Application Data\Microsoft\Search\*

- Why would NOB be coded to include History and Search index backups? NOB is not made for disaster recovery.

- Why don't the exclusions work? 

From error log:

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Temp\usgthrsvc\Perflib_Perfdata_148.dat
C:\Documents and Settings\user1\Local Settings\History\History.IE5\MSHist012012010920120110\index.dat

Replies

Kudos0

Re: Exclusions don't exclude

Backups are completing with errors due to locked or non-existent files. However, I added the 2 paths under exclusions, but no luck:

Unsuccessful example 1: C:\Documents and Settings\All Users\Application Data\Microsoft\Search\

Unsuccessful example 2: C:\Documents and Settings\All Users\Application Data\Microsoft\Search\*

- Why would NOB be coded to include History and Search index backups? NOB is not made for disaster recovery.

- Why don't the exclusions work? 

From error log:

C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Temp\usgthrsvc\Perflib_Perfdata_148.dat
C:\Documents and Settings\user1\Local Settings\History\History.IE5\MSHist012012010920120110\index.dat

Kudos1 Stats

Re: Exclusions don't exclude

Hello

The exclusion rules will work when they are correctly formatted and don't have a conflicting include rule. You can find specifics in this knowledgebase article. I've edited your samples below for easier reference:

Unsuccessful example 1: C:\Documents and Settings\All Users\Application Data\Microsoft\Search\

Unsuccessful example 2: C:\Documents and Settings\All Users\Application Data\Microsoft\Search\*

Corrected example 1: C:\Documents and Settings\All Users\Application Data\Microsoft\Search\*\*

Corrected example 2: C:\Documents and Settings\All Users\Application Data\Microsoft\Search\*\*

NOBU includes files based on category under a user's profile. It's grabbing those files as part of pictures. Reason being is its being over encompassing to ensure it gets everything rather than missing common content. Also believe it or not but there are quite a few customers that want that folder too. We may not necessarily agree with that but its also why the advanced rules exist.

I'd also have to disagree on your assessment that it isn't made for disaster recovery. It does indeed backup people's data based on the categories they select. Once you get it fine tuned to your own liking you'll find it works just fine.

In regards to your two log entries - since they're out of context and missing the actual error messages its difficult to provide any comment or advise. Please provide the errors that go with it.

Kudos0

Re: Exclusions don't exclude

Wesley, thanks for the information. I will adjust the syntax in my exclusions. 

Regarding anny additional error information, I cannot get any information. Curiously, most of the error logs no longer hyperlink to the "details". The only link takes me to a scary-looking NOBU avatar,  regardless of the browser I use.

ALSO: the Captcha verification when posting sometimes DOES NOT WORK, especially with Chrome and Safari,

I've attached screenshots.

Kudos0

Re: Exclusions don't exclude

Thanks for the added info. What specific steps were you taking when the NOBU is sorry error message surfaces?

What version of Windows are you using? I can give you the path of the advanced logs which will give more info. A caveat on accessing those logs - since its in a system directory you have to be absolutely careful to not delete or modify the contents. You can open them in Notepad and read them just fine.

Kudos0

Re: Exclusions don't exclude

This one is XP SP3. 

Kudos0

Re: Exclusions don't exclude

Sorry, I missed the first question. I was clicking on the "(2 files could not be backed up)" hyperlink. Do you know why this is the only error message with a hyperlink on the page? 

Where are the log files located? 

Thanks,

Harold

Kudos0

Re: Exclusions don't exclude

Hi Harold

The path is: C:\Documents and Settings\All Users\Application Data\Symantec\Norton Online Backup\work. Make sure you don't delete or alter anything in this directory since it will impact how the service works. The two files you want to open, using Notepad, would be the onlinebackup.log and the files ending in slg. The onlinebackup.log file is file summarizing backups since you installed the backup software, The slg files are session detail logs. I'd start with the .log since its easier to read and will give you the errors were after. Can you post some of the recent content and we can then review it.

As for the hyperlink - it should be taking you to a page that gives a little more info on the error. I did test it out on my side and can't replicate it which leads me to believe it may be getting blocked on your end for some odd reason. Try accessing it from another browser and see if it still does that.

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