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Kudos0

"Expired license" with Norton Save and Restore

After my computer (XP SP3) began to exhibit BSDs similar to what some Ghost users reported below (and it's too bad I did not review this forum before taking "corrective action"), I decided to reformat my drive and reinstall Windows and my apps.  When I reinstalled Save and Restore (version 1, I believe, since it has no version number), I got the error message that my license had expired. 

According to the documentation that accompanies current Symantec products, those (like AV and web-based services) that are on subscription models may have update rights that expire after a point, but I saw nothing in the license or otherwise to suggest that any of the products are time-limited in the sense the license "expires."  (You won't get updates, but you can stay stuck where you are indefinitely, it appears, while continuing to use an increasingly outmoded product.)  Save and Restore, however, is NOT a subscription-based product and I don't recall it previously having had a subscription clock the same way that my AV products do.

There's no web-based support that addresses this issue and I don't want to ante up ten bucks for phone or online chat support when I think I've discovered something that is not "right" about the product.  Is there anyone here who's had a similar experience with a reinstall to a clean drive and, if so, was there something you were able to do about it?  Thanks for any assistance you can offer.

Replies

Kudos0

Re: "Expired license" with Norton Save and Restore

This might be a known issue.  I searched this site more exensively and found a link to a file that supposedly restores functionality after mistaken "expiration" messages.  I won't be able to try the file until this evening, but will post a follow-up note if it works. 
Kudos0

Re: "Expired license" with Norton Save and Restore

Good luck -- let us know how you get on since it definitely can be corrected, if necessary manually by Norton at the source.
Hugh
Kudos0

Re: "Expired license" with Norton Save and Restore

The "fix" didn't work and, in fact, would not even complete its own installation.  I am sure that Customer Service can correct this, indeed, if only by giving me a new key, but how on earth can I talk to anyone at Symantec without having to pay a fee?  This isn't the friendliest support site when you consider that it's the only "no fee" option that Symantec offers (or so it seems to me).  :(
Kudos0

Re: "Expired license" with Norton Save and Restore


MikeRubin wrote:
The "fix" didn't work and, in fact, would not even complete its own installation.  I am sure that Customer Service can correct this, indeed, if only by giving me a new key, but how on earth can I talk to anyone at Symantec without having to pay a fee?  This isn't the friendliest support site when you consider that it's the only "no fee" option that Symantec offers (or so it seems to me).  :(

Sorry that did not work.

Stick around and you'll find this is the friendliest support site you've ever visited <g> No fees and lots of support from Norton Staff who are honest to admit to bugs and faults and quick to post workarounds or fixes when they can.

I've flagged your situation for one of the Norton staffers (names in red) to help.

Hugh
Kudos0

Re: "Expired license" with Norton Save and Restore

Thanks for taking the time to call out the need for attention.  The alternative is to buy another copy at Fry's, which usually has one of the Norton backup products or suites available for virtually nothing after rebate, but that seems an inefficient way to go about solving this issue.  I appreciate the help. 
Kudos0

Re: "Expired license" with Norton Save and Restore

BTDT but only when the subscription was expiring and a new version available.
Hugh
Kudos0

Re: "Expired license" with Norton Save and Restore

You can visit the below site to start a FREE Chat session with our Customer Support team:

http://www.symantec.com/norton/support/selectproduct_ts.jsp

Email support on this page is also free, but may take a bit longer to get the issue resolved. Please let me know if this does not help. Thanks!
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: "Expired license" with Norton Save and Restore

Tony, the page to which you referred me is the one that indicates that telephone and chat support costs $10.  However, by poking around long enough, I did find a free chat service under "customer support" rather than "tech support."  By remote from India, no less, the tech was able to upload a new version of the software to me and then installed it.  In the process, my Norton Password Manager got wiped out, but I should be able to reinstall that, so I think I am good to go now.  Thanks for your help. 

Message Edited by MikeRubin on 07-08-2008 09:14 PMMessage Edited by MikeRubin on 07-08-2008 10:53 PM

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