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Kudos0

Exporting data from online vault web page, is it possible?

I unfortunately tried using the online vault since it appears Symantec is not going to listen to its customers.  Now I cannot access my vault information from Internet Explorer.  I can open the vault from within IE but as soon as I do Explorer locks up!  Is there any way I can export the data from the vault on the Symantec website?  If there isn't it appears I have lost all of my information.

Replies

Kudos0

Re: Exporting data from online vault web page, is it possible?

Hi,

For now, we don't havve an option for exporting the data from our Online vault web portal page.

But, can you please elaborate on your issue? Is it like browser crashing when you trying logging into your vault from IE? A work-around for this, as soon as you reboot the machine please have some wait time for the process to start and then open the browser. This will not be continuing, since we are already working on fixing this issue.

Regards,

Prasanna

Kudos0

Re: Exporting data from online vault web page, is it possible?


prasanna_a wrote:

Hi,

For now, we don't havve an option for exporting the data from our Online vault web portal page.

But, can you please elaborate on your issue? Is it like browser crashing when you trying logging into your vault from IE? A work-around for this, as soon as you reboot the machine please have some wait time for the process to start and then open the browser. This will not be continuing, since we are already working on fixing this issue.

Regards,

Prasanna


That's exactly what's happening.  However I've waited over 15 minutes several times and Internet explorer still freezes!  I've tried it on IE8, 9 and the IE10 beta edition was the same results.

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