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Extensions need be installed, but they're all installed.
It's a Chrome issue with Norton, Norton Support were unable to fix the issue and hadn't heard of such an issue before. They tried uninstall reinstall, then refreshing the browser. The green tick is there on the browser and settings say it's protected, but in the settings under identity safe it's asking to install extensions, with a red circle next to Chrome. Not really sure what to do here, as all extensions have been added. I would be grateful if anyone could help and apologies if this sounds complicated.