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Kudos0

facebook is not being tracked at all

I have Social Network Supervision set to ON - and my child goes to facebook constantly, many times per day and many times per week.  But OnlineFamily says she has never been to facebook at all.

Something about Social tracking is not working.

Tim 

Replies

Kudos0

Re: facebook is not being tracked at all

I have Social Network Supervision set to ON - and my child goes to facebook constantly, many times per day and many times per week.  But OnlineFamily says she has never been to facebook at all.

Something about Social tracking is not working.

Tim 

Kudos0

Re: facebook is not being tracked at all

Hi tjkramer,

Please log on the PC as your child and delete all the temporary saved sessions and clear the cache (Go to the browser IE or Firefox/Tools/Internet Options/ Delete Cookies.Temporary Internet files).  You should be able to see the logs when the child logs onto Facebook next time.

Thanks,

Katie

Thanks Katie

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