Lost my Norton security due to factory reset, can i recover my product?
You have to reinstall your product. I would run the remove and reinstall tool to remove the corrupted install, reboot then log into your account and get a fresh copy of your product there and install.
Thanks SoulAsylum, just tried to reinstall product, but its got a bit complicated, when i performed the factory reset, it took me back to windows 8 and reactivated a trial period norton product, when i reinstalled windows 10 the product disappeared, now when i try to reinstall my current norton product, its installing the trial norton product, there is only 1 day left on the trial product so i'm going to try again tomorrow to see if that works, anyway thanks again for your advice
Wondering if you ran the R&R tool and did it find/remove the remnants of the older install? Perform a REMOVE ONLY using the advanced tools and reboot. Download your product by logging into your Norton account, reinstall your product directly from there. It should activate during the install process.
Got it, it appears that after uninstalling i had to also "delete the device" before the reinstall, anyway its all good thanks to your advice, so a big thank you SoulAsylum
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