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Kudos0

failed backups

I have been working with NOBU several days now and it refuses to work correctly, if at all. First tried "Backup Now" after initial installation with default settings (music added) for about 15 GB of backup data. After several hours it was only partially done and stopped because it was "interrupted" which seems to be a common problem. This has happened several times now. One time I got an A2235 error. Mostly NOBU will not complete a backup. Right now, after deleting my computer and then readding it the backup that started at midnight last nite (now 9:25 am) is now 4% complete. Windows 9 will be out before this backup finishes! Also have seen in several of failed backups that 30-40% of my allowed 25GB is used but when check no files have been backed up. How can I use such a large percentage of available storage be used with no files being backed up? No files to purge either. Hope someone has an answer or solution. Thanks. Dave   

Replies

Kudos0

Re: failed backups

32 hours after new initial backup started it was "interrupted" again. Log says "partial backup" 16,279 files and 14.61 GB and 23% of 25 GB used. Log also says "no files backed up". In "file actions" there are also "no files backed up".  No files backed up but 23% storage used? What's up? Thanks.

Windows 7 Home 64 bit

IE 8

Kudos0

Re: failed backups

Hello Dave

The 2235 error means local disk space is full. Norton Online Backup doesn't have enough space to create and upload its encrypted archives properly. How large is your C: drive? 

The space used is part of the partially transferred data. Normally it will perform a streaming backup but that other error is preventing it from correctly working. Let's address the first error and then we can check on this other one.

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