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Kudos0

Failed to Purge

I'm trying to purge old files with little success.  After several iterations, all I get is "Failed to Purge" in green. 

Looking at previous posts, it seems I need some one to help me.

thx

Replies

Kudos0

Re: Failed to Purge

While trying to retrieve files I get

We're sorry, an error occurred while retrieving the file list, please try again. Any ideas?
Kudos0

Re: Failed to Purge

CCG

 I may be able to help in regards to the purge issue but I need specifics as to how you're trying to purge the data.

Also have you reached out to support at https://www.norton.com/chat yet? Some of the issues you're reporting across the multiple threads may require a live agent to look at your system and diagnose the issues.

Kudos0

Re: Failed to Purge

I am having the same problem; I get a "failed to purge" message one one computer, but purging files from another computer was successful. I have tried to chat, call, and e-mail Norton support all with no success. Each time the contact page is opened and I enter my information the page freezes and refuses to send the info to Norton. I can't find a phone number to call (when you click on "call us" the same contact info form opens up - there is no number listed. I am getting very frustrated and I am quite dissatisfied with NOB at this point.

Kudos0

Re: Failed to Purge

Ellen

I've sent a private message with the contact phone number. Please give them a call to help you out. If the forms won't load on your computer this may indicate you have another issue too.

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