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Kudos0

Failed to purge

I swapped out my computer and am trying to purge the files from my old computer, but am getting the error "Failed to purge". I've tried contacting Norton Technical Support for help (Incident # 506306467), but all they do is point me to the help files. They also suggested I go to a [removed] to request a purge. I followed those instructions and never got a response.

Please help.

[edit: Please do not link to hazardous websites per the Participation Guidelines and Terms of Service.]

Replies

Kudos0

Re: Failed to purge

I swapped out my computer and am trying to purge the files from my old computer, but am getting the error "Failed to purge". I've tried contacting Norton Technical Support for help (Incident # 506306467), but all they do is point me to the help files. They also suggested I go to a [removed] to request a purge. I followed those instructions and never got a response.

Please help.

[edit: Please do not link to hazardous websites per the Participation Guidelines and Terms of Service.]

Kudos0

Re: Failed to purge

Hello,

Requests for manual purges will generally get a reply in about a business day. If you don't see one by the end of today let me know following per my other request in this specific thread.  


AgetroNairb wrote:

I swapped out my computer and am trying to purge the files from my old computer, but am getting the error "Failed to purge". I've tried contacting Norton Technical Support for help (Incident # 506306467), but all they do is point me to the help files. They also suggested I go to a webpage to request a purge. I followed those instructions and never got a response.

Please help.


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