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Kudos0

Failed to Restore error message - Web Interface issue

I am trying to restore (download) several files through the Web Interface @ nobu.backup.com to a different computer than the original computer used for the backup. I am trying to examine the online files to check their integrity and content before I download and sync the entire group of folders ~16GB in size. They are all .JPG files. I need these files NOW for a system rebuild after a crash and I should be able download a particular file via the Web Interface to a new staging PC. The staging computer has Symantec Endpoint Protection installed with  LiveUpdate. I also tried on a computer that has no Norton software installed at all. The original files were backed up online over several years using several Norton360 releases, but I am not sure which version was last installed on the computer generating the backup set. I have a current, active Norton360 subscription. The original files were backed up under MS Vista. I have tried several browsers such as IE, Chrome. I have tried the Web Interface on several different computers with the same result.

I noticed another similar message thread of  a reported Failed to Restore problem on 3/13/2012. I CANNOT wait a similar period of time to gain access to these files. 

The only workaround I will have to investigate is to try installing the Norton360 client on a staging computer and restoring files through the installed application, not the Web Interface. THE WEB INTERFACE currently has an issue!

Replies

Kudos0

Re: Failed to Restore error message - Web Interface issue

I am trying to restore (download) several files through the Web Interface @ nobu.backup.com to a different computer than the original computer used for the backup. I am trying to examine the online files to check their integrity and content before I download and sync the entire group of folders ~16GB in size. They are all .JPG files. I need these files NOW for a system rebuild after a crash and I should be able download a particular file via the Web Interface to a new staging PC. The staging computer has Symantec Endpoint Protection installed with  LiveUpdate. I also tried on a computer that has no Norton software installed at all. The original files were backed up online over several years using several Norton360 releases, but I am not sure which version was last installed on the computer generating the backup set. I have a current, active Norton360 subscription. The original files were backed up under MS Vista. I have tried several browsers such as IE, Chrome. I have tried the Web Interface on several different computers with the same result.

I noticed another similar message thread of  a reported Failed to Restore problem on 3/13/2012. I CANNOT wait a similar period of time to gain access to these files. 

The only workaround I will have to investigate is to try installing the Norton360 client on a staging computer and restoring files through the installed application, not the Web Interface. THE WEB INTERFACE currently has an issue!

Kudos0

Re: Failed to Restore error message - Web Interface issue

Update: I installed Norton360 client on the new harddrive. It checked into the online account. The web interface is now allowing me to download any file to any PC. I think there was an issue with validating a current subscription to the online account. That or they changed something on the server side. Issue resolved.
Kudos0

Re: Failed to Restore error message - Web Interface issue

I am trying to restore a 5 GB backup from my Windows 7 64 latop using Norton 360 v 6.209. The restore runs until it reaches 100 %, then it says no Internet connection cannot be found" This is the same laptop after reformat

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