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Kudos0

Fake email from Microsoft Account team - WATCH OUT

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Replies

Kudos0

Re: Fake email from Microsoft Account team - WATCH OUT

Hi Taffy_078:

You might want to check the recent activity on your Microsoft account to see if you can detect any suspicious activity.  If Microsoft really did detect an unusual sign-in attempt from an IP address from Namibia (with or without your correct password) it might be logged there as a security challenge.  If you do see any unusual activity on your account you should immediately change the password.

You can log in to your Microsoft account via the support article What is the Recent activity page? at https://www.microsoft.com/en-us/Account/Security/recentactivity.aspx  (click the "See your recent activity" button at the top of that article), or log into your Outlook mail account as usual and go to Account Settings | Security & Privacy | Account Security | See my recent activity.

Kudos0

Re: Fake email from Microsoft Account team - WATCH OUT

Hi Imacri. This has opened a can of worms. I had an Outlook*** login (my email address) and a password; when I joined the Microsoft Community the same login and password was used - I've no idea how/why.

I tried to access the Recent Activity and it wanted to text me the code, but that's to a mobile number I changed at Christmas. It was easy enough to change that number to my new mobile's but there's a 30 day's embargo on the change. I've just checked to see what a Microsoft account entails but I'll have to wait for thirty days - same reason.

By the way, I don't have those account settings. Are they only for Outlook? I have outlook.com and was going to change to Outlook as that came in my new Office 365 but since then I've been too bust trying to repair my damaged PCs"

What's that old song - Look for the Silver lining!

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: Fake email from Microsoft Account team - WATCH OUT

Taffy_078:

I tried to access the Recent Activity and it wanted to text me the code, but that's to a mobile number I changed at Christmas. It was easy enough to change that number to my new mobile's but there's a 30 day's embargo on the change. I've just checked to see what a Microsoft account entails but I'll have to wait for thirty days - same reason.

Hi Taffy_078:

I have an older @live.com address instead of an @outlook.com address, but they're just different domain names for the same free online Microsoft e-mail service.  I think the following suggestion should still work for you.

As long as you can still sign into your account using your e-mail address and password, you can request help via Windows Live e-mail support.  Go to http://windows.microsoft.com/en-US/windows-live/id-support, click on the link that says "I'm having problems receiving or using a security code" and then follow the prompts after you sign in.  Be sure to tell them that you need immediate access to your Recent Activity and can't wait 30 days because you received an automated e-mail warning you about unusual sign-in activity on your account.  I'm not entirely convinced that that the e-mail you received is actually a fake.

By the way, I don't have those account settings. Are they only for Outlook? I have outlook.com and was going to change to Outlook as that came in my new Office 365 but since then I've been too bust trying to repair my damaged PCs"

The screenshot I posted <here> is from my online Windows Live (Outlook.com) account.  I use Windows Mail as the mail client on my Vista PC, not the MS Outlook that came with my MS Office Professional suite.  The screenshot in your original post looks identical to my own online Outlook.com window.

Kudos1 Stats

Re: Fake email from Microsoft Account team - WATCH OUT

By the way, here's the fake email:

and the Norton alert (thank you Norton - phew!):

PS Hi Imacri - I'll get back soon re your reply. I had to juggle around with the screenprints, as you will notice!

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: Fake email from Microsoft Account team - WATCH OUT

Taffy_078:

It was clearly a fake as there was no green shield icon.

Hi Taffy_078:

Thanks, I checked one of my old e-mails from the Microsoft Account Team and understand now what you meant by the missing green shield.  I wonder how long it will be before scammers figure out how to fake this shield icon and pop-up message as well .

Kudos0

Re: Fake email from Microsoft Account team - WATCH OUT

"I wonder how long it will be before scammers figure out how to fake this shield icon and pop-up message as well".

It's been three days since I reported what for me is a serious issue and still no reply. I'll chase them up, ask this question and also mention your Live email idea. I'll try your Account Settings in a moment.  Thanks

Edited: PS Like you, I'm sure that the email is a genuine email from the would-be hackers but it's fake in the sense that it's not from Microsoft.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: Fake email from Microsoft Account team - WATCH OUT

Taffy_078:

It's been three days since I reported what for me is a serious issue and still no reply.

Hi Taffy_078:

I wouldn't count on getting a response from a Microsoft employee in your post <here> in the MS Answers forum.  If you're relatively certain that Norton blocked the malicious website before they collected your password or personal data, you can add the domain of the hacker's e-mail address to your blocked senders list [Settings (gear icon) | Options | Safe and blocked senders |  Blocked senders] to block further e-mails from this sender.  To find their actual e-mail address, right-click the message from your Inbox (or click the More commands menu icon that looks like three dots), choose View Message Source and look for the Sender's address in the message details.

When you're ready to delete this e-mail from your Inbox, you can report this scam to Microsoft as instructed in the support article Deal with abuse, phishing, or spam in Outlook.com by choosing Junk | Phishing scam.


If you think this was more serious than a typical phishing scam, or if you still want to change your password or view your Recent Activity and don't want to wait for your 30 day waiting period to end after changing your alternate phone number/e-mail address for 2FA (two-factor authorization), you'll probably have to contact Microsoft via e-mail support as suggested <here>.

Kudos0

Re: Fake email from Microsoft Account team - WATCH OUT

all i could see from that ip is 192-185-103-115.unifiedlayer.com
Kudos0

Re: Fake email from Microsoft Account team - WATCH OUT

Hi. I removed my screen shot, edited it to blur out all my personal info and reposted it after the normal 30 days had expired, thanks to a Moderator - http://community.norton.com/en/comment/6908121#comment-6908121

But posting someone else's email address is, as you say in your other comment here: http://community.norton.com/en/forums/flash-banner-ads-be-banished-google

ain't good. Have you been on to Google to get it removed? It won't stop whatever damage has already been caused but it will stop more.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: Fake email from Microsoft Account team - WATCH OUT

This one is still going around.  They have changed to a "Review Recent Activity" button - but basically the same.

I had to chuckle when I got it.  I only use a Mac, my email is a Google account and Norton is my protection system…so why in the world would Microsoft be interested inmate at all.  LOL

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