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Kudos0

Fake pop-up or tech support scam message: Microsoft Error Code: 0x268d3

Posted: 03-Jun-2022 | 6:17PM · Edited: 06-Jul-2022 | 9:59AM · 2 Replies ·

Hi Experts, 

I got Windows defender popped up this error code 0x268d3 and told me to call a number for help.  What is this message?  Is it safe to call the number?  

I turned off my router, all computers, cell phones, and devices to the router.  Then, I just turned back on this computer and ran Norton Power Eraser.  It found one file that has virus.  The file name is called something like system64/WOW...  I deleted it and turned back on all the devices to router.  My computer is working as normal.  

Do I need to take care other things?  Thanks for any recomdation.

Best Regards,

Willy

[Admin Edit: Added Image and clarified subject]

File Attachment: 
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Labels: Tech Support Scams

Replies

Accepted Solution
Kudos0

Re: Fake pop-up or tech support scam message: Microsoft Error Code: 0x268d3

Posted: 03-Jun-2022 | 6:30PM · Edited: 03-Jun-2022 | 6:42PM · Permalink

ritztel:
I got Windows defender popped up this error code 0x268d3 and told me to call a number for help.  What is this message?  Is it safe to call the number?   

 Do not call the number. 

Remove “Windows Defender – Security Warning” Fake Microsoft Alerts

This guide teaches you how to remove Windows Defender – Security Warning scam for free by following easy step-by-step instructions.

The “Windows Defender – Security Warning” page is a browser-based scam that displays fake error messages to trick you into calling a Tech Support Scam phone number.

Image: Windows Defender – Security Warning Tech Support Scam

You are seeing the “Windows Defender – Security Warning” tech support scam because your computer is infected with a malicious program or a site that you have visited has redirected you to this page.

Less than reputable sites can display malicious ads that redirect your browser to the “Windows Defender – Security Warning” tech support scam to generate advertising revenue. If this happens, you can close the page and install an adblocker to block the malicious ads. However, if you are continuously seeing pop-ups like the “Windows Defender – Security Warning” tech support scam, then your computer might be infected with a malicious program and you need to scan your device for adware and remove it.
[...]

This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.

https://malwaretips.com/blogs/remove-windows-defender-security-warning/

Kudos0

Re: Fake pop-up or tech support scam message: Microsoft Error Code: 0x268d3

Posted: 03-Jun-2022 | 6:42PM · Permalink

Norton Power Eraser uses aggressive methods to detect threats, and there is a risk that it can select some legitimate programs for removal. You should carefully review the scan results page before removing files. If you accidentally remove a legitimate program, you can run Norton Power Eraser to review past repair sessions and undo them.

https://support.norton.com/sp/en/us/home/current/solutions/v129164633 

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