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False Positive detection for Suspicious.Cloud.x after Norton product update

Customers are reporting that their Norton product had detected a file or an application that they always run as Suspicious.Cloud.x. You suspect this may be a false detection, which means that it is not an actual threat-related file. We are aware about this issue and team already working on this issue. As a workaround please follow below steps to restore the quarantine files and updating virus definitions via Intelligent updater.

To resolve this issue, update your virus definition manually using the Intelligent Updater and then run a full system scan. 

Step1: Update your virus definitions using Intelligent Updater

    1. Go to the Intelligent Updater downloads page.

    2. Depending on your version of Windows, do one of the following:

         > For Windows (64-bit): On the 64-bit Platforms tab, under File Name, click the first file link in the list.

             The file name starts with the year and ends with v5i64.exe. e.g. 20131211-008-v5i64.exe

         > For Windows (32-bit): On the 32-bit Platforms tab, under File Name, click the first file link in the list.

             The file name starts with the year and ends with v5i32.exe. e.g. 20131211-008-v5i32.exe

    3. Save the file to the Windows desktop.

    4. On the desktop, double-click the file that you downloaded.

    5. In the Symantec Intelligent Updater window, click Yes to continue.

    6. When Intelligent Updater finishes updating the definitions, click OK.
 

Step2: Restore the file from Quarantine

  1. Start your Norton product.

  2. On the main window, click Security, and then click History.

  3. In the Security History window, from the Show drop-down menu, select Quarantine.

  4. In the Quarantine file list, select the file that you want to restore which is detected as Suspicious.Cloud.x.

  5. In the right pane, under Recommended Action, click Restore.

  6. In the Quarantine Restore window, uncheck the option "Exclude this file ID from future scans..." and click Yes.

  7. When you see the message "Successfully restored item from Quarantine", click Close.

    8.In the Security History window, click Close.


Step3: Run Full System Scan

  1. Start your Norton product.

  2. In the main window, click Security, and then click Run Scans.

  3. In the Scans window, select Full System Scan and click Go.

  4. When the scan is finished, click Finish.

Please see the Norton Support article : I see a detection for Suspicious.Cloud.x after I update my Norton product 

                                                               Restoring an item from the Quarantine

Sunil_GA | Norton Forums Administrator | Symantec Corporation