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False positive, every next build of our software removed
Since yesterday Norton / Symantec products start removing a file of our software product we've create. I've submitted 3 version's of the file as false positive.(like this on: False Positive submission (44982)).
The reply is: "Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:"
I can confirm that that specific version of the file isn't removed anymore. But we have a lot more versions that are being deleted by Symantec. Even if a build a new version of the file get's deleted. The Symantec product are currently deleting these none submitted versions of this file at out computers and our customers computers. We are getting a lot of calls support calls for that. We really need a solution for this.
The file does not contain a virus, we have a lot of versions and there will be a lot of new versions in the future, what can be done about this?