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Kudos0

False Positive in Governor of Poker 2 Premium Edition?

(Hope I'm posting this in the right place.)

Anyhow, I bought and downloaded "Governor of Poker 2 Premium Edition" -- Norton's even said that the file was fine.  However, upon installing the game, Norton's responded with a warning of "Trojan.Gen.8!cloud."  Not sure how a file could be fine and then not fine, but there it is.  My clipboard came back with the following.  Clearly some users have "allowed" the file, but I'd rather some confirmation first before overstepping Norton's "judgement."  (I already tried submitting this to https://submit.symantec.com/false_positive/ , but wasn't able to for various reasons.  File size, etc.)  I'm running Norton Security with Backup 22.9.1.12 on Windows 10.

Filename: governorofpoker2_pe.exe
Threat name: Trojan.Gen.8!cloudFull Path: c:\program files\youdagames\governor of poker 2 premium edition\governorofpoker2_pe.exe

____________________________

____________________________


On computers as of 
4/4/2017 at 6:05:58 PM

Last Used 
4/4/2017 at 6:05:58 PM

Startup Item 
No

Launched 
No

Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.


____________________________


governorofpoker2_pe.exe Threat name: Trojan.Gen.8!cloud
Locate


Few Users
Hundreds of users in the Norton Community have used this file.

Mature
This file was released 1 year 7 months ago.

High
This file risk is high.


____________________________


Source: External Media


____________________________

File Actions

File: c:\program files\youdagames\governor of poker 2 premium edition\ governorofpoker2_pe.exe Blocked
____________________________


File Thumbprint - SHA:
Not available
File Thumbprint - MD5:
Not available

Replies

Kudos0

Re: False Positive in Governor of Poker 2 Premium Edition?

try submitting the download location &/or download URL

for example
http://www.youdagames.com/en/pc-download-games/governor-of-poker-2-premium-edition/download/

(above is too large for VirusTotal and the checksum is File not found)

> download URL may be acquired by right click on download button + Open Link in New Tab.  Then copy URL in new tab over to submission form.   Along with as much information as you can....e.g., the content of &/or URL to your opening post.  https://community.norton.com/en/forums/false-positive-governor-poker-2-premium-edition


FWIW > if you're still having trouble with your submission and you believe above is your file. 
I'll try submission.

Kudos0

Re: False Positive in Governor of Poker 2 Premium Edition?

I tried including the link to the download page, but the form told me that the link had to be direct to the download.  Unfortunately, I wasn't able to find that, just the little bar at the bottom asking what I wanted to do with the file.  Perhaps you'd have better luck, Norton Fighter?

Kudos0

Re: False Positive in Governor of Poker 2 Premium Edition?

CONFIRMATION
Your submission has been sent Wed Apr 5 07:10:58 PDT 2017.
Sincerely,
Symantec Security Response


Yeah, they want a direct executable link for "download direct URL"

So, I triedNote: I'm still guessing (my submission is your file) at the file.  We'll see.......
> and thanks for opening post details



Edit:
Thank you for contacting Symantec.
Your submission has been received and will be reviewed. We endeavor to respond to all submissions within 2 working days. The tracking number for your submission is: 25799, please reference this tracking number in any further correspondence on this issue.

Kudos0

Re: False Positive in Governor of Poker 2 Premium Edition?

Thank you!  Hopefully we'll hear back soon.

Kudos0

Re: False Positive in Governor of Poker 2 Premium Edition?

In relation to submission 25799.
Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:
    File name: GovernorofPoker2_PE.exe
    MD5: 66e80ff9401315d6481d13eb1a0a34be
    SHA256: 48b6ea098e43328d107f0e744cfdd4661b8e16d368ffa04dc5fe3a329c38c69e
    Note: Whitelisting may take up to 24 hours to take effect via Live Update

Decisions made by Symantec are subject to change if alterations to the Software are made over time or as classification criteria and/or the policy employed by Symantec changes over time to address the evolving landscape.
Sincerely,
Symantec Security Response

Kudos0

Re: False Positive in Governor of Poker 2 Premium Edition?

watch out for checked box to change your homepage

Kudos1 Stats

Re: False Positive in Governor of Poker 2 Premium Edition?

Yeah!!!  Thank you so much!  Yes, I don't care for *anything* on my "homepage."  I prefer a blank browser.

Thanks again!

Kudos0

Re: False Positive in Governor of Poker 2 Premium Edition?

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