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Kudos0

FALSE POSITIVE- site blacklisted, immediate action needed NOW

Suddenly this morning, Norton is blacklisting my commercial website for a file that does NOT exist anywhere among its files or on its server.  The 100% non-existent file that Norton says it doesn't like is /templates/googledrive/googledrive/google/index.htm.  This is SUDDEN and FALSE. (and a google file? come on..can you be more ridiculous?)

 I don't use Norton, I am not a Norton customer. But 40 million people use Norton. So if my customers who use Norton come to my website to buy right now, during our busiest sales season, they will get scared off and Norton will owe me $. Norton's false positive is documentable and verifiable financial damage to my business as of the time this false positive started this date, December 13, 2017

I have spent 1 hour on the phone in an endless loop with people who have no idea what I am talking about. I have tried chat. The false positive submit online form takes 2-3 weeks to review.  NO, IM NOT GOING TO SIGN UP WITH SAFEWEB. That would be...blackmail (you must sign up with our service if you want us to take off this false positive that we erroneously and arbitrarily assigned to you). I dont use Norton, there are plenty of reasons not to, and this certainly is just another reason not to.

My website is violet-wands.com

Replies

Kudos0

Re: FALSE POSITIVE- site blacklisted, immediate action needed NOW

https://safeweb(dot)norton(dot)com/report/show?url=violet-wands(dot)com

If you believe Norton has been mistaken detection, you may submit a dispute at https://submit.symantec.com/false_positive/.

https://submit.symantec.com/antifraud/false_positive.cgi

Kudos0

Re: FALSE POSITIVE- site blacklisted, immediate action needed NOW

As I wrote above, the submit form takes 2-3 weeks to review with no guarantee they will remove this fraudulent and faked false positive.

And no, I will not sign up. It is a scam that you have to sign up with their safeweb service before they will remove the faked false positive. Absolutely not. They have removed other false positives for people who have complained on this forum without being blackmailed into paying for their service. This is not a solution-  It is no solution at all where *I* need to jump through hoops to get them to remove their mistakes. Norton alone is responsible for their mistakes.

Kudos0

Re: FALSE POSITIVE- site blacklisted, immediate action needed NOW

You must not have understood. Norton 'identified' this file:

/templates/googledrive/googledrive/google/index.htm

as a 'phishing' attack, when that file does not even exist on my website or on its server. The folders are not there either, they do NOT EXIST.  But Norton's rote answer is 'if I believe' them to be in error then I have to sign up, jump through their hoops, and appeal, and beg for re-evaluation. Or norton wont remove their false, erroneous report. No thank you, I do not consent to signing up for their service.

Kudos0

Re: FALSE POSITIVE- site blacklisted, immediate action needed NOW

You must not have understood. Norton 'identified' this file: /templates/googledrive/googledrive/google/index.htm as a 'phishing' attack, when that file does not even exist on my website or on its server.

I understand.  I hear you.  I've seen 404.  Oops! That page can't be found.


If you believe Norton has been mistaken detection, you may submit a dispute at https://submit.symantec.com/false_positive/.

https://submit.symantec.com/antifraud/false_positive.cgi

Or, wait for reply from Safe Web Team


URL: violet-wands.com/templates/googledrive/googledrive/google/index.htm
Detection ratio: 3 / 66
Analysis date: 2017-12-13


https://sitecheck.sucuri.net/results/violet-wands.com/templates/googledrive/googledrive/google/index.htm


Submit a website to Norton Safe Web
https://support.norton.com/current/solutions/kb20090410134005

Please review > Safe Web Help for Site Owners
https://safeweb.norton.com/help/site_owners

Kudos0

Re: FALSE POSITIVE- site blacklisted, immediate action needed NOW

Hello J Fortuna

Welcome to the Norton Community Forum.

I will submit your website for re-evaluation.

Please stay tuned to this thread for a response from the Safe Web Team on Wednesday night after midnight EST.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: FALSE POSITIVE- site blacklisted, immediate action needed NOW

Hi J Fortuna

Your site 'violet-wands.com' had been submitted for analysis and is currently rated green in safeweb.norton.com.

Cops

Kudos0

Re: FALSE POSITIVE- site blacklisted, immediate action needed NOW

Hello J Fortuna

Sorry about the issue you had. I got in touch with the Safe Web Team and they corrected the error Your site is now evaluated again as Green OK. Machines sometimes make mistakes.

Since your issue is now solved, could you please pick out the post which solved your issue by clicking on Mark As Solution located on the bottom of each post.?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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