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Kudos0

False positives with Norton Security with Backup?

   I am using version 22.8.0.50. When I visit certain websites (the forums  pages on the howardforums.com website is an example), Norton blocks my entry and states that the page in question is suspicious. I don't know for sure, but I'm suspecting that the howardforums forum pages are safe, but nonetheless, I don't visit based upon Norton's recommendation.

   Are "false positives" common and how can I test before entering these websites that Norton says are suspicious? Thanks!

Replies

Kudos0

Re: False positives with Norton Security with Backup?

If you know it is a false positive then continue to the site. Norton browser extension is blocking the page. Which browser are you using? According to Norton Safe web the site is safe. What type of alert are you receiving? 

https://safeweb.norton.com/report/show?url=http%3A%2F%2Fwww.howardforums...

Kudos0

Re: False positives with Norton Security with Backup?

@PatsSoxBruins  Thanks for your reply. Here is a sample suspicious web page blocked notification that I received.  I believe this is a safe web page that was blocked and this happens frequently. I am using Windows 10 (with Anniversary Update) and IE 11

Kudos0

Re: False positives with Norton Security with Backup?

Hello

You can also use www.virustotal.com  to check out websites to see if they are safe. For False Positives, you can use

To report a false positive, please use this link

https://submit.symantec.com/false_positive/

Please see this KB

https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/kb20100222230832EN_EndUserProfile_en_us

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: False positives with Norton Security with Backup?

I visited both howardforums and democraticchronicle with no issues.

Kudos0

Re: False positives with Norton Security with Backup?

Hello Patrick

If you give me the websites where you are getting blocked in a form so that it is not clickable, I can get the Safe Web Team to re-evaluate the sites. If they are clean, then the blockages will be removed

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: False positives with Norton Security with Backup?

Two sites are listed. I visited both with no problems. 

Kudos0

Re: False positives with Norton Security with Backup?

   Thanks, everyone.  The problem seems to have disappeared on its own. Not sure what caused it as I am careful to manually update  Norton at least daily.

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