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Kudos0

Family Admin - Time logging turns off when Monitor selected

Looks to be Issue with Norton Family, Not monitoring time used, when Time Supervision level set to Monitor.  (Can't tell how much time he's been using per day)

Back story:  My son hates the family time monitor.  Said he was responsible enough to monitor his own time.   So around the Start of August, I said I would set the Supervision setting from block to monitor and let him show me he could manage his own time.

I checked last week (19/08/2018), and noted that his time usage activity wasn't being logged.  So I set the the max daily time to 20 hours, and set the Level to block.  Time started being recorded again.

SO:  no matter what the Supervision mode is set to, the time should still be recorded:  Please fix.

Note: I'm in the process of prepping his time as I'm going to lock him back down to alot less time than he's be using in preparation for him starting back up at school (Just hope the time tracking, when workstation is locked, has been fixed) 

Replies

Kudos0

Re: Family Admin - Time logging turns off when Monitor selected

Hi Paul,

We have sent you a private message requesting for more information on the issue you had mentioned. Kindly help us with the same.

Thanks,

Balaji K S

Kudos1 Stats

Re: Family Admin - Time logging turns off when Monitor selected

Hi Paul,

There was a back end issue which is resolved now. Could you please login to Norton Family web portal to confirm if you are seeing the issue again?

Thanks,

Balaji K S

Kudos0

Re: Family Admin - Time logging turns off when Monitor selected

Hi Balaji

Checked the time history..  Looks good.

Thank you for the update

Sincerely

PaulW

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