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Kudos0

Family Win 10 setup and server error

Is there an issue with the Family Servers? i have paid subs, and setup account/child, but cannot add a device in IOS or win 10.

server not available at this time, and "ALL DEVICES" just hangs on refresh

thx in advance

Labels: Installation

Replies

Kudos0

Re: Family Win 10 setup and server error

Hi timorich,

This issue has been corrected. Please try again and let us know if it works for you.

Thanks for your patience.

Thanks

Katie

Thanks Katie
Kudos0

Re: Family Win 10 setup and server error

sorry, but it still fails, on win 7 , ios and win 10

timorich

Kudos0

Re: Family Win 10 setup and server error

Hi timorich,

Thanks for the update.  Do you get the same error during NF installation on Win 10?

Thanks

Katie

Thanks Katie
Kudos0

Re: Family Win 10 setup and server error

Hi timorich,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Family Win 10 setup and server error

i deleted and recreated my family account and all is working, thx for you time

Kudos0

Re: Family Win 10 setup and server error

Hi timorich,

Thanks for the update.  I've sent you a private message.

Thanks

Katie

Thanks Katie
Kudos0

Re: Family Win 10 setup and server error

Hi All,

We recently moved all Norton Online Family user settings to a new data center, and some errors occurred that prevented the move of your family’s settings.

For a period of about a week, the Norton Online Family website was unable to display your family’s children and devices.

We have since fixed the problem, and have now successfully moved your family’s data to the new data center.

If you made no changes during this time, your Norton Online Family account should be working as it had before.

If, during your period of degraded service, you noticed the problem and recreated your family’s users and devices yourself, we have preserved your new settings rather than reinstating the previous settings from before the move.

Please let us know if you continue to experience any problems.  We value you as a customer, and we apologize for any trouble this move caused.

Thanks,

The Norton Family Team

Thanks Katie

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