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Kudos0

FamilyOnline.Noton Parental Controls not working

Hello:

Yesterday I installed NIS 2010, and ran LiveUpdate to get the latest versions.  I then setup Parental Controls, which in this version is called FamilyOnline.Norton.  I setup my two children's information, and have certain web sites blocked.  Unfortunately, this feature DOES NOT work.  I have the common Crime, Hate, Pornography, Weapons, even web mail sites blocked.  I also added Sports to be blocked.  I log into the PC using the children's user name and password, and I can still get to sports site and even pornography sites!!!  The PC has been rebooted several times.  I worked via Symantec's Chat online option, and two technicians were unable to solve the problem.  Is there someone that is successfully using this feature?  What did you have to do to get it to work?

Thanks.

Replies

Kudos0

Re: FamilyOnline.Noton Parental Controls not working

Hello:

Yesterday I installed NIS 2010, and ran LiveUpdate to get the latest versions.  I then setup Parental Controls, which in this version is called FamilyOnline.Norton.  I setup my two children's information, and have certain web sites blocked.  Unfortunately, this feature DOES NOT work.  I have the common Crime, Hate, Pornography, Weapons, even web mail sites blocked.  I also added Sports to be blocked.  I log into the PC using the children's user name and password, and I can still get to sports site and even pornography sites!!!  The PC has been rebooted several times.  I worked via Symantec's Chat online option, and two technicians were unable to solve the problem.  Is there someone that is successfully using this feature?  What did you have to do to get it to work?

Thanks.

Kudos0

Re: FamilyOnline.Noton Parental Controls not working

Hi mwmw90,

First, check this Symantec support article to make sure that all the proper steps have been followed to achieve the results you are looking to get.  There are many different options besides a complete block, so this article may help you to verify that all the settings are configured as you intend them to be.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090415164957EN&ln=en_US

Kudos0

Re: FamilyOnline.Noton Parental Controls not working

Hi mwmw90,

Please try the steps that SendofJive suggested first.  If it doesn't work for you, I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: FamilyOnline.Noton Parental Controls not working

Last week I worked with a Symantec tech and also Katie.  The parental controls does work now.  I am not exactly sure what the problem was, but it began working after the FamilyOnline.Norton program was un-installed and re-installed.  Parental controls seems to be working, and I hope it will continue working when I fine tune and update settings as needed.  Thank you to the other Symantec tech and to Katie for their time working with me on this.

Mark

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