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Kudos0

faulty online backup nightmare

I have Online backup 25GB, started getting errors, checked error log, it was saying the backup space is full. Confused, i checked the size of my backup which is 4.66GB. I checked again online and it says 24.96GB used. Even more confused, I PURGED EVERY LAST FILE from the online backup, but hey presto it says I am still using 20.63 GB, so now I cannot complete my backups. I have been through Norton Chat support, who made me fill in a data purge request and I have E-Mailed that last week Wednesday, NO REPLY, I phoned customer support, 30 MINS on phone, no resolution, but to call the support numbre , hey presto IT DOES NOT WORK!, I contact Online chat again, give them my ref no, and 30 minutes later i am back at square one, being told to fill in the same form and e-mail it so the same address again.

All I want is to Back Up the data on the Space that i have paid for.

Why is this so difficult, i have now spent well over 5 Hrs trying to get this sorted and nothing. Time is money and I am losing by the minute!

Any Ideas, anyone had this issue before, I am clutching at straws

Mike 

[edit: Please do not post identifying information per the Participation Guidelines and Terms of Service.]

Replies

Accepted Solution
Kudos0

Re: faulty online backup nightmare

Mike

Send me a private message with the email address you sent the request from and I'll check into what happened to the request. Please include its in reference to having your quota checked.  The reason the phone number didn't work is because it's a US toll free number.

Kudos1 Stats

Re: faulty online backup nightmare

Anyone having an issue with quota errors, do not fear, there is a hero on here who does really know what they are doing!  Just post your problem and help is sure to come your way, it did for me :)

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