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Kudos0

FBI greendot virus with no safe mode

I have been infected with this virus. When I try to start in safe mode the screen goes blue and says "A problem has been detected" etc. It is a 7 year old Dell desk top running Windows XP Professional. Please help.

Replies

Kudos0

Re: FBI greendot virus with no safe mode

I have been infected with this virus. When I try to start in safe mode the screen goes blue and says "A problem has been detected" etc. It is a 7 year old Dell desk top running Windows XP Professional. Please help.
Kudos0

Re: FBI greendot virus with no safe mode

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

 

Please download  OTLPEnet  Download  hxxp://oldtimer.geekstogo.com/OTLPENet.exe    to your desktop  (change the xx to tt(filesize 120,9 MB approx.) Using another system.

  • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
  • Reboot or startup your system infected using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.  Depending on your system hardware it can take a long time to load the CD
  • Double-click on the OTLPE icon.
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Change Services, Drivers, Standard and Extra Registry to All
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.
  • Depending on your type of internet connection, you maybe able to get online as well so you can access this Forum easily.

Hrere is screenshots showing the deasktop, It is an older CD version http://forum.malekal.com/otlpe-live-t23453.html

 

 

Quads

Kudos0

Re: FBI greendot virus with no safe mode

I was able to burn the CD, but I am having trouble rebooting from it.  I have follow the steps as best I could from the link and check the instructions twice but It just keeps trying to boot normally.  I am sure I am missing something. Any ideas?

Kudos0

Re: FBI greendot virus with no safe mode

Here is a little more information.  The computer is a Dell Optiplex GX 270. About 8 years old.  The CD drive was working last time I used it (6 months ago).

I have changed the "IDE-CD-ROM Device" to the primary boot option

On the "Boot Device Menue"  Therer are 7 options.

1) Normal

2) Primary Master Drive

3) Hard Drive Dick C:

4) IDE CD-ROM Device

5) System set up

6) IDE Drive Diagnostics

7) Boot Utlility Configuratiion

When I try #1 it boots normally and I am locked.  WhenI try #4 it goes to "safe mode" screen.  If I try to run safemode it goes to blue screen.

Hope that helps a little.

Thanks,

Kudos0

Re: FBI greendot virus with no safe mode

If you can't get the CD's to be the boot device (boot the CD)  as it is XP over the net there is nothing really I can do, as it is XP compared to Vista or Win 7.

Quads

Kudos0

Re: FBI greendot virus with no safe mode

There is nothing else I can do or try to boot the CD?

Thanks,

Kudos0

Re: FBI greendot virus with no safe mode

Put the CD in the DVD/CD drive. Turn off the computer. Turn on the computer and start tapping F12 immediately. Keep on tapping it till you get to the Boot Menu Screen. Use the up and down arrows on the keyboard to highlight the DVD/CD drive and select it, the system should start booting the CD, (if the Cd is not corrupt.

 

Quads.

 

 

Kudos0

Re: FBI greendot virus with no safe mode


jett6761 wrote:

Here is a little more information.  The computer is a Dell Optiplex GX 270. About 8 years old.  The CD drive was working last time I used it (6 months ago).

I have changed the "IDE-CD-ROM Device" to the primary boot option

On the "Boot Device Menue"  Therer are 7 options.

1) Normal

2) Primary Master Drive

3) Hard Drive Dick C:

4) IDE CD-ROM Device

5) System set up

6) IDE Drive Diagnostics

7) Boot Utlility Configuratiion

When I try #1 it boots normally and I am locked.  WhenI try #4 it goes to "safe mode" screen.  If I try to run safemode it goes to blue screen.

Hope that helps a little.

Thanks,


I have many Dells but not exactly yours. Happy Birthday to you Dell, it just turned 8. Where exactly are you seeing "Boot Device Menue"(sic). Is it in Bios or on reboot? Do you get this Boot Device Menu even if you have removed the cd?

Go back into bios and recheck what is the order of drives listed.

Kudos0

Re: FBI greendot virus with no safe mode

It is in reboot (F12 key when starting computer).  F2 takes me to Bios.  I checked it twice and the IDE CD-ROM is listed first in the bios set up.  I can't figure out why is is not going there to boot.  I don't know if it make a difference, but it does not sound like it is trying to read the CD - there is no whirring or sounds coming from the CD drive. Let me know if you have any ideas.

Thanks,

Kudos0

Re: FBI greendot virus with no safe mode

What happens if you physically disconnect the PC from the internet, pull the cable or disable wireless, then when the system starts up Windows won't be able to connect to the net.

Quads

Kudos0

Re: FBI greendot virus with no safe mode

OK - When I disconected from the net I could boot up my compumter. So what next?  Do I still run the CD I burned?

Kudos0

Re: FBI greendot virus with no safe mode

You are able to get to the desktop without FBi loading??

i also found out from Dell that your system is able to load to USB (Flash Drives) Drive as long as the drive is bootable.

Quads

Kudos0

Re: FBI greendot virus with no safe mode

Yes, I can get to my desktop without the FBI laoding as long as I am not connected to the NET.

Kudos0

Re: FBI greendot virus with no safe mode

On another PC Download OTL http://www.bleepingcomputer.com/download/otl/  To your Desktop

Use a Flash Drive and transfer otl.exe onto the Desktop of the infected PC 

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 90 days

Press the 

An OTL.txt  and extras.txt will be created. Transfer then so you can attach back in a post

Quads

Kudos0

Re: FBI greendot virus with no safe mode

Here is the file.  It came from the first CD I burned.  I was having difficulty transfering the second program.  If you still need me to run the second program I will work on it more.

Thanks,

File Attachment: 
Kudos0

Re: FBI greendot virus with no safe mode

I am finished here, the user completely went against instruction, Wrong program, wrong settings, the program is an old version and is used for windows being offline by the creator.

User knows better to can deal with any programs themselves, 

Good Luck

Quads

Kudos0

Re: FBI greendot virus with no safe mode

I am really trying to follow your instructions as best I can. I used the program that you told me to burn to the CD.  I tried to follow your instructions exactly.  I will try the other program, but I could not get it download to my desk top. I will try again.

Thanks,

Kudos0

Re: FBI greendot virus with no safe mode

I figured out how to download the program and it is now on the infected computer (Sorry I am a novice).  Before I run the scan I just wanted to check with you.  There are six boxes - Do you want me to change the settings "to all" on any of them?

Processes

Modules

Services

Drivers

Standard registry

Extra registry

Thanks,

Kudos0

Re: FBI greendot virus with no safe mode

i think Quads this got done saying that he was done with you jet6761  if if i where you i would not press your luck

Kudos0

Re: FBI greendot virus with no safe mode

I am truly sorry if I offended him. I really was trying to follow his instructions as best I could and I greatly appreciated his help.

Kudos1 Stats

Re: FBI greendot virus with no safe mode

Hi Jett6761,

 

Please ignore DaveThomas88's extremely rude comment about, "I would not press your luck" to you. It is neither polite, courteous or helpful advice in any way.

 

If you make it back to this forum and this thread, here are some Removal Forums you can try. To further not complicate your issue, do nothing more on your own. Do not run any tools or programs of any type trying to fix the problem yourself. Select a forum and register. Read any and all information the forum provides.

 

Post your issue per the forums instructions. The person you start with, stay with that person and finish with that person. Follow their instructions to the letter.

 

Ed

 

http://www.bleepingcomputer.com/

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://support.emsisoft.com/forum/6-help-my-pc-is-infected/

http://forums.whatthetech.com/

 

 

 

Kudos1 Stats

Re: FBI greendot virus with no safe mode

Ed,

Thank you for the reply. I am new to this and not very knowledgeable so this is very helpful.  I will try your suggestion.

Thank you and have a Happy Holiday.

Jeff

Kudos0

Re: FBI greendot virus with no safe mode

Jett,

 

The best of luck to you and hope your issue gets resolved.

 

Happy Holidays.

 

 

 

Ed

Kudos0

Re: FBI greendot virus with no safe mode

Here is the scan from the boot disc. I have the FBI green dot virus and it's on a company lap top. I can't get into safe mode or Task manager. I've downloaded and ran lastest Malewarebytes scan and found nothing. FBI screen pops up when I access the internet. Hope you can help......Rob

File Attachment: 
Kudos0

Re: FBI greendot virus with no safe mode

No

Firstly, You have used advanced programs including OTLPE and FRST on your own.

Secondly  No Norton or Symantec product,   Trend Micro have there own forum or there are the forums above.

Quads

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