A few options still missing after latest version update

Gerald01:

Hi peterweb,

Thanks for the info. I do use the Norton classic interface and I can pick which scan to use but a recent upgrade said I should be able to default the scan I want but there is no default button for me to make Quick scan as my default. It's always showing Smart scan. Also who should I contact at Norton about correcting my subscriptions expiration date. My 2021 subscription was to expire on 07-22-2022 however I purchased and installed my 2022 subscription in April. Norton didn't extend the expiration date to July 22. I feel they shorted me 3 months off my 2021 subscription. Doesn't Norton add on any remaining days you have left from your last subscription even though I installed my newer subscription before the old one expired ? EXPIRED ON: 7/12/2022 now it shows Subscription renews on : 4/15/2023. What happened to the days I still had left ? Thanks for your help.

Gerald

To be able to get the default scan choice, you need to be logged into your Windows with a Windows administrator user account. You cannot access that setting with a Standard Windows user.

Your subscription issue is caused by purchasing a new subscription instead of using the actual Norton Renewal process. A renewal will add the days to your existing subscription, but will be more expensive. Purchasing and activating a new subscription does not connect the new product key to your old subscription. One thing to keep in mind going forward... If you purchase a new subscription directly from Norton, your new subscription is activated as soon as you pay. If you purchase from a reputable retailer, you can hold on to the new key until your current subscription expires and use the key at that time. 

If you accidentally activate a new subscription before your current subscription expires, you can contact Norton Support and ask them to add the time from the new subscription to the old one.      www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

You are beyond the 60 day time limit for refunds, so there is probably not much you can do to recoup the time you lost. You could try contacting Support to see if they can help, but don't get your hopes up. 

Check this Norton product announcement for instructions on how to change the default scan.

https://community.norton.com/en/blogs/product-service-announcements/nort...

Not seeing Default Scan. 

Gerald01:

To  bjm, Sure would like to know how Norton decides which subscribers get some features and others do not.

I'm not seeing Default Scan feature.  

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