• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

A few questions about how it works

Here's a few questions, although I don't use products that require the antitheft security.

I see it is a 3 PC version (and higher) and the system requirements list various forms of Windows (I can't copy / paste since there are some problems with accessing the Norton site at present) and then a reference to Android which would I presume apply to some smartphones and tablets.

Does each device use up a unit of the 3 or only the Windows device which I presume is what one might call the host or master station?

IOW If you have such a "host" and 3 android devices do you need a greater than "3 PC" version

Is something installed on the android device and if so is it done from the "host" or directly from what is downloaded when you buy the subscription? If it is done directly then should't Android be included in System Requirements.

If the "host" is stolen how does one check where it is? Can this be done from a "slave"?

What if "host" and "slaves" are stolen -- could happen if there was a burgulary. Can Norton trace these items?

Hugh

Replies

Kudos0

Re: A few questions about how it works

Here's a few questions, although I don't use products that require the antitheft security.

I see it is a 3 PC version (and higher) and the system requirements list various forms of Windows (I can't copy / paste since there are some problems with accessing the Norton site at present) and then a reference to Android which would I presume apply to some smartphones and tablets.

Does each device use up a unit of the 3 or only the Windows device which I presume is what one might call the host or master station?

IOW If you have such a "host" and 3 android devices do you need a greater than "3 PC" version

Is something installed on the android device and if so is it done from the "host" or directly from what is downloaded when you buy the subscription? If it is done directly then should't Android be included in System Requirements.

If the "host" is stolen how does one check where it is? Can this be done from a "slave"?

What if "host" and "slaves" are stolen -- could happen if there was a burgulary. Can Norton trace these items?

Hugh
Kudos1 Stats

Re: A few questions about how it works

Hi Hugh-

Thanks for your questions. Let me go one by one here.

Each device uses up your device count. Thus, if you have a Windows PC, Android tablet and Android smartphone and install the product on each device then you have used up your allotment. We have 5 and 10 device licenses that offer you a discount on additional devices. 

For Android devices, you need to download the Android Norton Anti-Theft plug- in here on the Android market: https://market.android.com/details?id=com.symantec.anti.theft&feature=search_result . An easy way to do this is when you go to "Add A Device" on the Norton Anti-Theft Web site, there is a QR code and a link to the Android market.

I don't entirely understand the host and slave question. Maybe this helps. When a device that has been registered to your account is lost or stolen, you can log into the Norton Anti-Theft Web site through your Norton Account from any device that has Internet access. It does not have to be a device registered to your account. That being said, you can only track devices that have been previously registered to your account. 

And on the last host and slave question, I am confused too. Ultimately, the point of this product is to track and recover any device that has been registered to your Norton Anti-Theft account. So in the case of burglary, hopefully you have already registered the stolen computers, phones, and tablets to your account before they were stolen. You could then go to a friend's computer or phone or a public computer, log in to the Norton Anti-Theft Web site and track down your devices.

Does that help? Please let me know if I helped answer your questions, in particular, the "host" and "slave" questions.

- Joe

Kudos0

Re: A few questions about how it works

Thanks -- yes you have answered even if my terminology was confusing.

I was using Host as the computer on which you downloaded what ever you bought from Norton for your subscription and which had to have that group of Windows to meet system requirements.

Slave would be devices which were being tracked apart from that host -- eg a laptop or an Android device.

But it seems as if one does not install anything on what I call the host -- let's say it is a 17 in screen laptop rather than a desktop PC -- but just go into your MyNortonAccount on that "host" ? Yet there must be something that takes instructions to turn on the camera for example.

Then let's say I have a Windows netbook and a tablet with android and I want them protected;  The netbook gets something installed? The same as on what I called the "host"? And so does the tablet but as Android it gets an applet?

So in reality all three devices get an applet -- two for Windows OS and one for Android -- and are not different since all are tracked via something Norton has up in the cloud .... and which any computer with acess to the MyNortonAccount (or any Android device with the applet installed?) can talk to Norton and start the trace.

So that answers my more complex question about the burgulary -- if all three devices are gone the person with access to the MyNortonAccount relating to those three devices can initiate a trace on them. One does not need what I at first called the "host" since that is in effect up at Norton.

Thanks for your patience -- my main interest outside here is that I am active in the Compuserve Travel Forum and also the Gear & Gadget Forum where smartphone / tablet users hang out and at some point could point a note about the product / system. Has Norton put out a PR on it yet?

Hugh
Kudos1 Stats

Re: A few questions about how it works

Hey Hugh --  I don't mean to step on Joe's toes, but since I'm here...

Here's the link to the press release:

http://www.symantec.com/about/news/release/article.jsp?prid=20111004_05

But even better.... the web site:

https://antitheft.norton.com/

Cheers!

Dave

Kudos3 Stats

Re: A few questions about how it works

Hi Hugh-

Ok good :) Glad I was close.

I think the one part missing is that part of registering a particular device is that you must download the agent onto that device. For instance, with a Windows PC, you must go to the Norton Anti-Theft Web site from the PC you want to track and download the agent by clicking "Add a Device" (we take you through this on the Web site if you have not yet registered a device). For Android smartphones and tablets that you want to protect, you download and install the Norton Anti-Theft plug-in from the Android market onto the smartphone or tablet, and once you have it installed it will prompt you to login to your Norton Account. Once you have logged in, your account knows that device is there.

We call that "binding" the device to your account. Does that make sense? When you download the agent onto the PC or put the Android app onto your Android device, that gives you the "thing that takes instructions to turn on the camera" in your example below. 

From a host/slave perspective...I think you can think of your Norton Account and our "cloud" as the "host" and the devices that you are tracking, on which you have downloaded and installed the agent, the "slaves."

It looks like Dave has already posted something about the press release. Yep, we have announced this. We are full go now!

Please let me know if I have cleared things up for you. Thanks Hugh!

- Joe

Kudos1 Stats

Re: A few questions about how it works

Thanks to both -- As I mentioned to Dave in another place you now need to update the Downloads page on the main Norton SIte to remove the NAT Beta .... <g>

Synergy that we should be wondering why we could not reach those webpages earlier!

This is a good site the is linked to in the Press Release and might be made known here in the mobiles, if it isn't already.

http://us.norton.com/theme.jsp?themeid=norton_everywhere 

Hugh
Kudos0

Re: A few questions about how it works

I hope it will be available in Italy too as soon as possible....

Kudos1 Stats

Re: A few questions about how it works

Hi noghere,

I'm surprised it is not available in Italy.  Have you tried following the link in JoeK's post at the top of this forum?  Or if you have an Android device have you tried the Android Market?

Mike
Kudos2 Stats

Re: A few questions about how it works

Hi


noghere wrote-

I hope it will be available in Italy too as soon as possible....


Norton Anti-theft for purchase from Symantec is still only available in

the US only-

http://buy.norton.com/estore/mf/cart

Norton™ Anti-Theft 1 year protection for up to 3 devices (U.S. only)

  • 1 year protection for up to 3 devices (U.S. only)

But as Andmike said in his post look on the Android Market for

Norton Anti-theft plugin app for Android Tablets and mobile  phones.

Hopefully the PC version will be available in other countries soon.

Cheers

Kudos0

Re: A few questions about how it works

Thanks to all of you for the kind answers. I'll need it for my pc/notebooks, so I have to wait for it until it will be available in Italy  too...

Kudos0

Re: A few questions about how it works

Well I'm using it and I'm not in the USA noghere!

I am using it with the Android app plugin on my mobile phone, in the UK, but maybe that implementation is being rolled out at a different pace.

Good luck and I hope you do not have to wait long.

Mike
Kudos0

Re: A few questions about how it works

Hi Andmike,

I don't need it for Android systems (phones, tablets and so on), but for my PC. Is it available in UK for PC?

EDIT: It's now available in Italy too: https://antitheft.norton.com/?displang=iso3:ita&displocale=iso3:ITA   even if it's no possible to buy the italian version using the italian Symantec Sore, but only the US version using the  US  Symantec Store...

Kudos0

Re: A few questions about how it works

I beleive there is some confusion as noghere is looking to purchase Norton

Anti-Theft for a PC instalation, and  has now found the Norton Account Login

for Anti-Theft in Italy.

Which is good to know that the Anti-Theft website is available for use in Italy

Ready for when the software can be purchased.

So now it is just a matter of waiting as Symantec moves to release this new

product in other countries. As i am very excited to try this new product so

i have to wait for the release here in Australia as well.

It must be very difficult for Symantec to push out a new product to so many

different countries and  so many different languages..

It is annoying the wait but i think it will be worth it in the end to add  a bit more

security to our much loved  Laptops, Netbooks, and Desktop computers.

Cheers

Kudos0

Re: A few questions about how it works

Hi smithy,

I note from a post (by drshlomo) in another thread in this forum that Norton Anti-Theft also seems to be available in Israel.  It is obviously rolling out.

I wonder if one of the Symantec staff could tell us where it has rolled out to so far, and possibly what the future plans are.  :-)

Mike
Kudos0

Re: A few questions about how it works

Hi

That is strange because from this link to the Symantec Norton store for Israel  it

does not show the products in the section of OTHER like on the United States

Symantec Norton online store.

So if you go to the link then change countries at the top to Israel you will find

Norton Anti-Theft is still US only from what i can see, i tried all the countries

that i could and no Anti-Theft for sale yet except for the US

http://buy.norton.com/estore/mf/category/CategoryURLname/other/categoryCode/Other_Sub_Category/

I think there is still confussion in the Community between the actual Norton

Anti-Theft website and the Anti-Theft program or product.

I might be wrong but that would mean the Symantec Websites would have to

be wrong too. I think.???

I hope that info helps.

Kudos0

Re: A few questions about how it works

You are almost certainly correct smithy but if drshlomo is actually using "Sneak Peek" on his desktop computers in Israel then it does seem to imply that the software has got the ... somehow.   ;-)

Mike
Kudos3 Stats

Re: A few questions about how it works

Hi everyone-

Just to clear something up for you, we are currently only selling Norton Anti-Theft in our online store in the US. What you might be finding in other countries is the ability to download the Android plug-in to be used with Norton Mobile Security or Norton Tablet Security.

While the product will function outside the US, we made a concerted effort to start selling first in the US and roll out to other countries later. There are many reasons for this but one of the biggest is understanding how good location accuracy is in other countries. Once we are ready to launch internationally, we will certainly let you know to what countries we are expanding.

I hope that clears things up a bit for you.

Joe Keehnast

Senior Product Manager, Consumer Business Unit

Symantec Corporation

Kudos0

Re: A few questions about how it works

Hi JoeK,

Thanks for the answer that cleared all the things for me. So I have only to wait for the Italian version of the product. Ciao.

This thread is closed from further comment. Please visit the forum to start a new thread.