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Kudos0

FF 28 with add-ons Norton Toolbar 2014.7.0.43 and Norton Vulnerability Protection 12.2.0.5-1

Now, when I open the newly-redesigned welcome page for Identity Safe and click on the tab General, the tab shows "extension disabled" next to Mozilla Firefox, my default browser.  If I click onthe link Open extension settings, I flip to the FF extensions page.  There, only one button, "Disable", is offered for both Norton Toolbar 2014.7.0.43 and Norton Vulnerability Protection 12.2.0.5-1.

It appears that I am back in the familiar rut, in which Norton thinks it has designed a compatibility fix and Mozilla seems to think that there is no problem.

Yet the only way I can describe the current performance of Identity Safe is "erratic, unpredictable, and unsatisfactory".  Many or most web sites that used to work by automatically logging me in just don't do anything when I open them -- they don't react or just go into a catatonic state --, or else Identify Safe plants the wrong ID and/or password on it, and I then get into a loop of not being able to access the site without disabline Identity Safe. 

Anyone else experiencing similar results?   Thanks.

Replies

Kudos0

Re: FF 28 with add-ons Norton Toolbar 2014.7.0.43 and Norton Vulnerability Protection 12.2.0.5-1

Hi jesimkins,

The Disable button actually means that the extension is Enabled - in other words the button will Disable the extention.

Sometimes the reporting status is incorrect - in that a restart of FF and/or a reboot wil correct the status - have you tried either?

Kudos0

Re: FF 28 with add-ons Norton Toolbar 2014.7.0.43 and Norton Vulnerability Protection 12.2.0.5-1

I have frequently rebooted/restarted; I have certainly done so at least twice since my squawk about the degraded performance of Identity Safe.

It still shows that the extension is disabled....  which it isn't....

Oh, yeah... and the instruction on Identify Safe's Settngs tab... "Open extension settings"? There is no new enlightenment given there at the link's destination, so why do you give that instruction -- unless you have never tested the condition yourself?

The degraded performance of Identity Safe is still the same.  Nothing has changed since I posted the original message, that I can see.

Kudos0

Re: FF 28 with add-ons Norton Toolbar 2014.7.0.43 and Norton Vulnerability Protection 12.2.0.5-1

Hi, jesimkins. Other users on the forums have reported simiilar problems with Firefox 28 citing problems with the browser, rather than the Norton Toolbar.

One even stated they were going back to V 27..0.1,  until version 29 was released.

Windows 10 Home X64 Norton Security Premium---Current

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