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Kudos0

File cleanup unable to display details

Screen freezes when executing Custom Task to display details for file clean ups.

Labels: Tuneup

Replies

Kudos0

Re: File cleanup unable to display details

Try looking in Norton History. From the drop down box at the top, choose the File Cleanup option. Choose one entry and click on More Options at the bottom left. That will show what was cleaned.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: File cleanup unable to display details

Same results, unable to display details, Performance option and Custom scan.

Kudos0

Re: File cleanup unable to display details

Hello

What O/S, Product, version?

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Accepted Solution
Kudos0

Re: File cleanup unable to display details

Version 22.8.0.50 was the issue. It's a Norton WIP right now

Kudos0

Re: File cleanup unable to display details

Performed a removal and reinstall that resulted in installing Version 22,7.1.32. Was instructed to indicate "No Automatic Live Update" in settings to avoid  an update to Version 22.8.0.50. Worked well, but not to run Live Update manually. 

Kudos0

Re: File cleanup unable to display details

Just remember that not running LiveUpdate also does not update your protection definitions. I would think that not being able to see cleanup details is a small price to pay for proper and up to date protection.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: File cleanup unable to display details

This was a recommendation from LVL 2. There are more issues with the new version than what I discovered. The aforementioned version in my latter reply is currently the latest, as well as, when one performs a removal and reinstall, Ver 22.7.2.32 is installed. They pulled Version 8.0.50 from an install. Check with support as to their status of 22 .8.0.50 as to a production version. When you get a status, let me know.  We need a chat line for community.

Kudos0

Re: File cleanup unable to display details

I discovered a workaround to enable displaying details when selecting Custom Scan. Select Custom Scan then close the Norton Home Page, voila, one can now display the details. Note: Only select the removal options, deselect the other options, now one can now display the details.

When using the Performance option, select File Cleanup then close the Performance option page. One now can display the details of the removals.

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