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Kudos0

Files Not Backed Up

I have subscriptions to both Online Backup and Norton Internet Security. I got a new computer and installed both.

Should I turn off Windows Defender now or not?

I'm getting errors with Backup:    

Backup completed with errors:
(3 files could not be backed up) (details)     04/25/2019 03:09:16 PM
    Backup completed with errors
(2 files could not be backed up) (details)     04/24/2019 05:35:47 PM
    Backup failed (A2277) (details)     04/24/2019 05:31:41 PM
    Backup completed with errors
(1 files could not be backed up) (details)     04/24/2019 03:09:20 PM
    Backup completed with errors
(1 files could not be backed up) (details)     04/23/2019 09:08:02 PM

Looking at "details" does not tell me which files could not be backed up or why they could not be backed up. So how do I find out and what do I do to correct the problem?

Replies

Kudos0

Re: Files Not Backed Up

Hi @HamptonDuncan sorry you are having a problem.

I will leave it to others wiser than myself on antivirus conflicts to comment on Windows Defender but try and offer some help on the file backup issues.

Norton Backup does not like what it thinks are "encrypted" files.  I have never been able to work out exactly what they are but they do not normally seem to appear in user data files, photos etc.  So the issue may be that for some reason Norton does not like some of your files.  As you seem to be getting an increasing number of problem files that could be the issue.   It could also be a data transfer issue but I have no way of telling.

This seems to get us to the point of how you find out which the problem files are....  Normally if you do a backup, Norton processes lots of files and finding the error ones by just scrolling through the list is pretty well impossible.  I can understand your frustration but that is how Norton presents the data..  What I would suggest is that the next time you run a backup and get an error, restart your computer (might as well have everything as clear as possible), wait until everything has settled down again and then run an incremental backup.  By doing this there should be very few new files for Norton to back up.  In theory only the error ones which did not back up the last time.  If this is the case then the files list on completion, errors or not, will be short and easy to go through manually.  

Hopefully this will help you identify which files are having a problem, whether the problem is persisting on specific files and if that troubles you.  If you are happy to have Norton leave out any file you can instruct it to do that in the backup settings options.

I hope that helps.

Mike
Kudos0

Re: Files Not Backed Up

Should I turn off Windows Defender now or not?

If you have installed a third party anti virus, such as Norton, the Windows defender malware features and firewall will be disabled during installation. 

Do not be tempted to mess with the Defender Services, as they are required for some Norton features and for Windows Updates.

Also, if the new computer came with any trial versions of anti virus other than Norton, be sure you fully remove that using the removal utility for that software.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Files Not Backed Up

I didn't change anything at all, but today the backup completed without errors! I had identified one tiny .jpg file that wasn't being backup, but it wasn't important. I just want to be sure my important genealogy files are backed up.