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Kudos0

Fill Assistant missing

Win 10 and Chrome 64 bit - latest versions

Hi all

Since the latest update the "Fill Assistant" for helping fill in your name and address etc in web sites seems to be missing.

Replies

Kudos0

Re: Fill Assistant missing

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: Fill Assistant missing

Thanks soulAsylum.

I read all the info but couldn't see an answer.

Before the latest update when you clicked on the vault button there was an option to select the "Fill Assistant"

but now when you select the NIS icon and then select the my vault it is missing.

There is an "Address" button which displays the address details but you cannot drag and drop details into forms as could be done before the update as far as I can see so far

Thanks again

Kudos0

Re: Fill Assistant missing

Clicking the "Open Fill Assistant" doesn't work in IE11 as well. Unfortunately I got the latest update to version 22.12.1.14 NSBU before it was pulled from the live update servers. Do you also have this version installed? For me personally its a non-issue. For you the solution may be to remove and reinstall your product back to the last version before the pulled update and DO NOT run live updates. Get the extension for Chrome anew and see if things change. https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: Fill Assistant missing

Thanks SoulAsylum

Yes I am running the same version on Norton 360.

I wasn't aware the update had been pulled. Do you know why it was pulled?

Kudos0

Re: Fill Assistant missing

Pixma2 I don't know the exact reason for the update being pulled. There seems to be a number of issues, one where the update wipes out all the root scheduled tasks in Windows. Live update not functioning correctly is another.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: Fill Assistant missing

Thanks for the info - much obliged

Maybe they will issue a patch

Kudos0

Re: Fill Assistant missing

Patch has been released. ver 22.12.1.15 is now being phased in.

I received this patch and have tried accessing both my local and cloud vaults in IE. Both opened from the Norton Toolbar. And after the vault is  open, I can click on the Vault is Open, and clicking on the Fill Assistant it opens as expected.

I also tried this in Chrome and it also worked correctly. But the only way this will work in Chrome is if you still have the ver 1.0.5 of the ID Safe extension installed and active. If you do not have it now, you will not be able to find it as Norton wants us to use the newer 5.x.x. versions of the extensions.

Try restarting your computer after everything is updated to see if it helps.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Fill Assistant missing

All: Previously having 22.12.1.14 I got the patch to 22.12.1.15 a short time ago and rebooted. Opened IE11 then the vault, clicked on Open Fill in Assistant, same as before. NO JOY!!! I don't use Chrome so couldn't test. My other two machines are still on version 104 and will remain there until I figure out what the issue is on my part. R&R may be in order.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.168 / NSBU 22.16.2.22 / Norton Core v.270
Kudos0

Re: Fill Assistant missing

I got the patch to 22.12.1.15 but still not working with chrome - I have NIS ext 5.2.1.2

If we can't go back to version 1.0.5 then a patch is needed for 5.2.1.2

Fill assistant still works fine in IE

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