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Kudos0

Financial Site blocked.

I support software utilised on a banking website, users are complaining that Norton is blocking it and I have confirmed this by installing the Norton tool bar. We use the same software on 60 other clients (Financial institutions) who are not blocked. I have submitted a review via Norton for re-evaluation but nothing has happened. I am technically not the Site Owner as I support the software on that site so I am reluctant to follow the take ownership instructions.

Ultimately I need details on why this is in place so I can take appropriate action or a re-review to confirm it's ok as soon as possible as it's not a great look for a financial institution to be marked as dangerous. https://safeweb.norton.com/report/show?product=ask.com&action=info&sourc...

Replies

Kudos0

Re: Financial Site blocked.

We need more details about the specific Norton block message. You say you can reproduce the issue. Can you post a screenshot of the Norton message?  

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Financial Site blocked.

Here is the version when using safe search, I believe other products are affected.

Kudos1 Stats

Re: Financial Site blocked.

Voldox The threat being blocked is "phishing". The URL indicates as being in AU yet the physical location appears as Hong Kong. Please see screenshots

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: Financial Site blocked.

Hi Soul

Sure i can see all that, but it doesn't really help in identifying what page, or what html code/objects might be at risk. Or at least what Norton thinks could be a problem.

I'm pretty sure the site is hosted in Sydney not Hong Kong which aligns with the AU domain.

  • Datacenter: Rackspace.com Sydney
  • Server IP: 119.9.146.221
  • Location: Australia

Thanks

Kudos1 Stats

Re: Financial Site blocked.

Hello again. When I looked at the detailed report the phishing was stating as location Hong Kong with the URL showing AU. That COULD be there reason this is being flagged. Verified by Visa was the subject of the threat if that helps.

I have included the link to follow to have this site reviewed for your convenience as well.

https://support.norton.com/sp/en/us/home/current/solutions/kb20090410134005EN_EndUserProfile_en_us

 

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: Financial Site blocked.

Thanks! As I didn't see that extra bit and can at least look at the verified by visa page.

I will try and get the site re-evaluated aswell.

Kudos0

Re: Financial Site blocked.

Awesome Voldox. Glad we could assist you. Please mark the thread as solved when you are satisfied we have accurately assisted you. Cheers.

Soul

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Accepted Solution
Kudos0

Re: Financial Site blocked.

Hello Voldox

The site is now showing as untested. I will notify the Safe Web Team to get a move on this site for you. Please stay tuned to this site for a response from the Safe Web Team on Monday night after midnight EDT. I will try to get them to re-evaluate the site before then. They sometimes do come during the daytime also.

Sorry you had to go thru all the extra posting here and also sorry I didn't get here sooner to take care of this.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Financial Site blocked.

Voldox!! Please refer to @peterweb and @floplot for further assistance. Have a great day.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: Financial Site blocked.

Thanks, I've arrived this morning and the site is marked as safe according to my Norton Chrome Extension. I will let my contact at the bank know. I appreciate everyones assistance.

V

Kudos1 Stats

Re: Financial Site blocked.

Hello V

According to Google, your Bank is now Green OK. Glad we got that fixed up for you. Thanks peterweb and SoulAsylum for your assistance before I got to the Forum.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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