• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

"Find an antivirus program"

Hi all,

I'm running a windows 7 64-bit system--

I recently upgraded from nav '11 to '12.  Upon doing so, I started getting a red flag on the lower right-hand part of the desktop telling me that I didn't have any antivirus programs installed.  I contacted Microsoft about this, and they told me it was an issue w/Norton.  I contacted Norton, and we verified that I had coverage for a full year, so (according to Norton) it wasn't their problem.  I went BACK to Microsoft, and they told me that it definitely was NOT a Microsoft issue, and that it was a norton issue...

So what's going on?  Am I the only one this is going on with?  What's causing the non-detection, and can it be remedied?  It's really annoying, and I'm not very keen on getting bumped around in the manner I have between MS and Norton.

Thanks,

Miguel V.

Replies

Kudos0

Re: "Find an antivirus program"

Hello Miguel

Welcome to the Norton Community Forum

First of all, please check and see that the system time and date and location are correct and that there are  no errors having to do with time.

Are you running any other real time security program that perhaps came with your computer or with Win 7?

Where did you purchase your upgrade to NAV 2012? How was it installed, was it over the top? Were you having a problems with NAV 2011? Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: "Find an antivirus program"

Hi MiguelV

                   Sorry to hear of your problem ....You wrote ........ [ I'm not very keen on getting bumped around in the manner I have between MS and Norton.]

.......and that is perfectly understandable , but in order to help resolve the cause ....We need more info on the steps you carried out leading up to the issue !

If you can please clarify the points floplot has requested ....... and especially the matter of wether there may be any "left overs " from installs of previous security software other than Norton ...then that will give us a good starting point !

Normally when NIS is installed ..the native Microsoft Firewall etc; is automatically disabled to prevent conflicts .......there is a possibility that there could well be some registry entries that are remaining from either an "incomplete uninstall " of a previously installed program that is interfering with the process of a clean start of your security program !

Any information you can provide to verify the events floplot has queried will help

                                                                                                                                                       Thanks.........Ed

Windows7 SP1....Norton NIS 2012 ...4Gb RAM ..Momentus XT SolidState HybridHDDocendo discimus ( Teach in order to learn)
Kudos0

Re: "Find an antivirus program"

1.  How would I know if there are any issues w/the system date, time and location?

2.  Just running Norton; but how could I make sure that it's only Norton running (and nothing else)?

3.  I upgraded online from '11.  I don't believe I had any problems w/it.

Miguel V.

Kudos1 Stats

Re: "Find an antivirus program"

Hello Miguel

1. Please click on the time on your computer and adjust time and date. Make sure date and time are correct. Click on Time Zone and make sure that is set correctly. Click on Internet Time and turn on automatically synchronize with an Internet Time server. Click on Update Now. That will synchronize the time on your computer with the Internet Time Server. To see if there are any problems, please check your Event Viewer for any errors.

2.  You can check in your program listings and see if you see any other security programs listed. Did your computer come with any other security program? What security program did you use before Norton 2011?

3. When you say you upgraded online from 2011, did you buy the program from an online source like eBay perhaps? How did you install your Norton product?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: "Find an antivirus program"

1. Clock's good.

2.  I think I've always had Norton.

3.  I upgraded directly from Norton; I purchased a student upgrade (saving me badly-needed $), had a service rep help do the install online.

Miguel V.

Kudos0

Re: "Find an antivirus program"

Hi mvillafana2002,

Can you please check if the "Service Center" service in Services is running? Services can be launched via 'Run' using services.msc command or via the Services shortcut in Control Panel\System and Security\Administrative Tools

Can you please re-start your PC once? The startup type of the service center is Delayed Start, so it would take a few minutes (I don't have an exact number but I remember reading in msdn that the delay is about 5 minutes, a faint memory; sorry about that) for the service to start once you boot your PC.

Let us know what happened.

Regards!

Kudos0

Re: "Find an antivirus program"

It's "started" and "delayed running"...

Is that how it's supposed to be configured?

Miguel V.

Kudos0

Re: "Find an antivirus program"

Do you still get the "Find an antivirus program" pop-up after a while after the reboot, mvillafana2002?

Kudos0

Re: "Find an antivirus program"

yes

This thread is closed from further comment. Please visit the forum to start a new thread.