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Kudos0

Firefox Identity Vault - Cannot log in

I have Windows 7 and the latest Firefox.  When I attempt to log into the online vault I get the error message "Sorry something went wrong.  Please try again." have tried several times and have rebooted but still cannot log in.  Logging in through Norton icon is ok but still need to log into Firefox version.

Please advise.

Labels: Firefox

Replies

Kudos0

Re: Firefox Identity Vault - Cannot log in

Me too.


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firefox Identity Vault - Cannot log in

Update:  When I came back to computer just now I was able to log into the Firefox version of the vault.  Thank you to all.

Kudos0

Re: Firefox Identity Vault - Cannot log in

No luck for me either using Windows 10 and lastest Firefox.

Kudos0

Re: Firefox Identity Vault - Cannot log in

Folks, run live update until no further updates are present and reboot. Follow these instructions for getting the latest extension update. Thanks.

https://support.norton.com/sp/en/us/home/current/solutions/v115161915_EndUserProfile_en_us

https://support.norton.com/sp/en/in/home/current/solutions/v58055475_EndUserProfile_en_us

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00

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