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Firefox version 41 update disabled Norton Toolbar

The Firefox update to version 41 disabled the Norton Toolbar indicating it was incompatible with Firefox version 41. The installer indicated Firefox would enable the toolbar when the problem is solved. At first it appears to be a Firefox issue but then they are indicating it is a Norton issue. Anyone know who owns the problem? Also anyone know how to back out the last update of Firefox? All info on the web seems to indicate you cannot roll back to a previous version. I do not know what was so important in the last update that they released the update knowing that it would disable the Norton Toolbar. Bad news is that Firefox is the Browser that has the least number of problems after upgrading to Windows 10. Attempting to find an easier roll back and/or fix before using restore point. Also waiting for a reply from Mozilla.

Replies

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Norton claims it won't be until the end of October until they get a new  version that will work with Firefox 41.  Doesn't Norton review the beta Firefox releases to get a head start  on these kinds of issues?  Ridiculous.

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Ron1:

Norton claims it won't be until the end of October until they get a new  version that will work with Firefox 41.  Doesn't Norton review the beta Firefox releases to get a head start  on these kinds of issues?  Ridiculous.

Ron,

That's not quite right.

... We estimate to have a new toolbar available around the end of October 2015 focusing on web protection features like Norton Safe Web. We expect to restore the remaining toolbar functionality at a later release. 

https://community.norton.com/en/blogs/product-update-announcements/firefox-41-and-norton-toolbar-compatibility 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

What isn't quite right Krusty?  Care to clarify in your own words? 

Norton says end of October 2015, that is what I said.  They differentiate between Norton Safe Web and the Norton Toolbar, but in their release statement the instructions for the Identity Safe/Norton Vault (which is part of the Norton Toolbar in Firefox) just gives cumbersome alternatives.

My complaint is there will be no easy access to Norton Vault within Firefox 41 for about a month, which is ridiculous considering Mozilla puts out beta versions in advance of a final release to give developers time to re-code their extensions if need be.  Norton obviously missed the boat here.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Ron1:

What isn't quite right Krusty?  Care to clarify in your own words? 

Norton says end of October 2015, that is what I said.  They differentiate between Norton Safe Web and the Norton Toolbar, but in their release statement the instructions for the Identity Safe/Norton Vault (which is part of the Norton Toolbar in Firefox) just gives cumbersome alternatives.

My complaint is there will be no easy access to Norton Vault within Firefox 41 for about a month, which is ridiculous considering Mozilla puts out beta versions in advance of a final release to give developers time to re-code their extensions if need be.  Norton obviously missed the boat here.

Ron, my understanding is that we will be waiting even longer before the Identity Safe is compatible.  The toolbar may be updated by then to to offer phishing protection and show Safe Web annotations in search results but from what I understand, the ID Safe will come later.

I agree, it is ridiculous.  Mozilla made their announcement back at the beginning of May.

https://blog.mozilla.org/addons/2015/05/04/dropping-support-for-binary-components/

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Thanks Krusty for explaining more.  I didn't know about the longer delay for Identity Safe compatibility- which irritates me even more so.  If Norton wants consumers to use their products they need to keep up with timely updates for all of the products functions.

This has not been a good year for my experience with Norton, first the last major update debacle and all of the problems it caused users, to now this inexcusable delay.  Must be a result of budget cutting on their programming resources- bad business practice in regards to consumer confidence.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

If you have already updated to Firefox 41, consider downgrading to Firefox 40.  If you are using Firefox 40 or earlier - delay updating Firefox to version 41. More information on this is coming shortly.

Recommendation of a security company? incredible!!!!
Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Hi, Dinole. If you want the protection of the Norton Toolbar and the Safe Search icons when you browse, you will need to revert to an earlier version of Firefox.

If you do so, I doubt that your security will be too compromised.

I prefer the protection of Norton to the *protection* that Mozilla has opted to force upon users.

Just my opinion.

Windows 10 Home X 64
Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

I'm taking my chances for now by not updating to Firefox 41, although I don't like doing so.

I'll have to do some more research on what security updates are in Firefox 41 and how risky it may be not to update.

Nevertheless,  this is the  second big mess Norton has created this year after all the problems with their last anti-virus program update.  This issue with Firefox, especially the length of time they outlined for a fix is just unacceptable.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

If you want to remain on FF 40 give this program from Malwarebytes a try. It helps protect your browser for exploits.

https://www.malwarebytes.org/antiexploit/

Jim

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

By the time, Norton can give solution to FF v41.0, mozilla might have been released FF v42.0. It seems that the problems will never been resolved on time anyway. Quite disappointed though.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Disappointing, yes. I keep Chrome on my desktop specifically for these times. I'm unprepared, at this time, to abandon the Norton Toolbar, but have experienced only cosmetic issues with the switch to Chrome

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

I keep Chrome and IE on my computer, but I seldom use them as I prefer Firefox (modified to the old Firefox layout).  So for convenience's sake I'm used to using Norton Vault from within the Norton Toolbar on Firefox.

I suppose another password manager, like Last Pass is another option for Firefox as it doesn't rely on a toolbar that seemingly will take an unacceptable long time to update like Norton.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Ron1:

I keep Chrome and IE on my computer, but I seldom use them as I prefer Firefox (modified to the old Firefox layout).  So for convenience's sake I'm used to using Norton Vault from within the Norton Toolbar on Firefox.

I suppose another password manager, like Last Pass is another option for Firefox as it doesn't rely on a toolbar that seemingly will take an unacceptable long time to update like Norton.

 Ron,

LastPass is working fine in FF 41 on my machines.  I'm currently using Chrome as I post this but still much prefer Firefox.  IE, meh.  

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Perhaps Norton needs to separate the Norton Vault functionality from the Norton Toolbar due to this seemingly immense re-programming job they apologize for with Firefox 41. 

Yes I can open Norton Vault from within Norton Antivirus, but if I'm not mistaken I'd have to copy and paste my passwords rather than have them autofill in Firefox 41 without the availability of Norton Vault from within the Firefox browser.  Time consuming.

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Hello

It's a little inconvenient for now, but once the compatibility issue is completed, it should work much better. Don't know if all have seen the Firefox 41 and Norton Toolbar Blog. Please see this Permalink.

Please see this Permalink.

Permalink          

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Well, Norton did update their original post on 09/28/2015, with somewhat of an explanation as to why updating Norton Toolbar and Norton Vault for Firefox 41 will take so long- at least until the end of October.

Still, Firefox releases beta versions well in advance, giving developers time to update their extensions and add-ons.  Obviously Norton wasn't paying attention and didn't realize there was a problem until the final version of Firefox 41 was released.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Hello Ron

Making updates based on a Beta program is not always reliable. The Beta program can change at any time and usually does change. If there were no changes to the Beta program, then there would be no need for Beta programs. Once this big project is completed, the Toolbar will work much better at least until Mozilla makes another major change to the way they do things.  I'm not trying to make excuses for Norton or Symantec.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

True to a point that beta programs can change as they are refined and the bugs ironed out.  I does sound like you are making excuses though for Norton, as a beta release of Firefox 41 would have shown the change that caused the incompatibility as it was a big modification for a specific programming type.

Beta release process is usually for ironing out bugs, and the explanation given by Norton "Up to this point, Norton has used a Mozilla technology called ‘binary XPCOM’, to establish secure communication between the Norton product and Norton’s extension for Firefox. We chose this originally because it was the best way to provide the most secure communication and at the same time offer the best user experience for customers. Since this Mozilla technology will not be available anymore, we have to make significant changes to our design and implementation to provide the current functionality with equal level of security.". This  was a huge change that could have been caught by Norton easily in the beta release.

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Also, today, October 2, 2015, Firefox provided an update for Norton Toolbar to 2015.5.5.4.10  and I will have to look through this forum to see if there are any announcements about it from Norton and what may be covered by it.  My biggest concern is not the Norton Toolbar or Safe Search, but ease of access to the Norton Vault for passwords and auto-fill.

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Ron1,
If you choose to beat up on Norton.  You may note that Dropping support for binary components in extensions was posted May 2015. 
I'll choose to acknowledge that Norton has finite resources.  While also acknowledging that Norton does not support beta. 
And at the end of your day.  Norton may not satisfy all users all the time.
Since, my preference is Firefox.  I'm running Firefox 41.  I've transitioned to an alternate (backup) password manager and see no harm in Firefox built-in Phishing and Malware Protection.
As to search annotations.  I can get by with alternate (backup) also. 
Just my two cents to add to your two cents.

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

bjm,

Complaining about Norton's post about the Norton Toolbar not being updated until the end of October is NOT beating up on them.  As with the recent Norton Antivirus update debacle that caused so many users trouble due to inadequate testing before release, if it weren't for users complaining in this forum Norton may not have noticed the extent of the problems nor fixed them- and that is my only purpose in my complaints here.

Reading your link to " Dropping support for binary components in extensions" posted in the Mozilla Add-Ons Blog it makes me wonder even more why Norton wasn't prepared for this change in Firefox 41.

I'm a long time Norton user, and for the most part satisfied with the product.  However, they have stumbled this year with an unstable antivirus program update release, and now an excessively long delay to update the Norton Toolbar and Vault.  Finite resources due to budget cuts, personnel cuts, or whatever doesn't matter- they still charged me $49.99 to renew Norton Antivirus for one computer this year and I expect my product to work as advertised and as it has in the past.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Ron1: bjm_ : Reading your link to " Dropping support for binary components in extensions" posted in the Mozilla Add-Ons Blog it makes me wonder even more why Norton wasn't prepared for this change in Firefox 41.  

Me too.   Maybe, some internal matter.   

I'm a long time Norton user, and for the most part satisfied with the product.  However, they have stumbled this year with an unstable antivirus program update release, and now an excessively long delay to update the Norton Toolbar and Vault.  Finite resources due to budget cuts, personnel cuts, or whatever doesn't matter- they still charged me $49.99 to renew Norton Antivirus for one computer this year and I expect my product to work as advertised and as it has in the past.

I hear ya'.   v22.x has been a challenge.  I've had my share of occasions to question Norton.  
I stick because Norton is the devil I know.   Better days ahead. 

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

So, because Firefox release a new version every six weeks, it is somehow Norton's fault?

I have been angry in the past at the ridiculous amount of FF updates, partial updates every two days, and going 37.3.2 -> 38.0.1 ->38.0.4 -> 38.4 -> 38.7.4 ->39.0.1 -> 39.0.3 in three weeks. (not actual versions). Every time they go to a new integer (that's like 25 or 30 but not 25.1 or 30.1) Norton had to patch the toolbar and we would get a few days or a week of downtime.

It got so bad during early 2013 - mid 2015 that it seemed like every time I started FF it updated. It was horrendous - if you do not remember (or don't believe me), check this timeline of releases ... https://en.wikipedia.org/wiki/Firefox_release_history

After four years of this bull, I decided to not update FF until Norton releases toolbar. I trust Norton's security more than FF, so if Norton is on and protecting me in FF40, then surely I am much better off than with FF41 and no Norton !?!

A little popup arrives every three or four hours advising me to update to 41.0 and just keeps coming back and back and back. They have no idea that they are NOT the centre of my browsing universe, but seem to feel they are the only thing protecting me online. Why did they try and become Facebook and Messenger and Skype all in one package? They should have released those things as add-ons and let us choose to include or not. Adding the facility to share desktops across a browser can only increase vulnerability.

While people are concerned about security, where exactly are they browsing that they need to protect themselves so much?

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

I totally agree about the FF updates, and compatibility then with extensions and plugins has been a pain.  I don't care for Chrome, I like the customization options for FF, yet these extension/plugin problems don't happen with Chrome usually.  However, if Norton is going to continue to support FF, they need to monitor pre-release notes and early betas of FF for changes that effect compatibility- in this situation they had plenty of time before the release of FF 41, and complaining in this forum lets Norton know that their extension is important to users of FF.

I'm sticking with FF 40 until Norton gets their update through- I rely on the Norton Vault for my password management and want to continue to use it in FF.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Well...it's the end of October. We are now into November. Where is the toolbar update?

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Hello

I have heard that it is finished and is waiting for Mozilla to approve the phase 1 of the Toolbar. This was reported by 1 customer support person so I don't know how reliable that is. It should be soon I would imagine.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Most unhappy with Norton that they weren't able to sort the Identity Safe before FF 41 came along but at least we were able to hold off updating FF 40 and maintain a fully functioning toolbar that provided auto-fill logins.  Now I am spitting feathers because Norton has, without explaining, updated my toolbar and removed my vault functionality without any clue as to when their fix will be rolled out.

I know I can cut and paste my passwords etc but that isn't the point.  I need a fully functional product which Norton are not now providing. 

I came on here looking for a way to roll back my toolbar version to one that will give me back that functionality but so far haven't found an answer.  Can someone please tell me how to roll back the toolbar and tell me how to stop Norton from buggering it up again via Live Update?

Edit:  The Toolbar has been updated via a two stage patch (as I understand it) but at no stage was I warned about what the patches were for or what the consequences of applying them would be.  Not good enough Norton.

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Despite the inconvenience (inexcusable) caused by Norton's unacceptably long delay in updating the Toolbar and Identity Safe in a timely manner, security improvements in Firefox 42 are probably worth updating Firefox.

No way to roll back any Norton Live Updates that I know of.

Seems Norton may only have one programmer on this, probably contracted and part-time.  Yet, they still advertise and sell the product.

I don't know about anyone else, but I don't really care about Norton Safe Search, and the only reason I have the toolbar is for use of the Identity Safe.  A mistake for me to have relied on it for password management and auto-fill without setting up alternative programs in Firefox to perform these tasks.

Kudos2 Stats

Re: Firefox version 41 update disabled Norton Toolbar

I'm with you on that Ron,  Been using Norton since McAfee got bloated and slow and having put up with Norton problems until now I'll probably have a look around at next renewal time.  After my Toolbar was updated without me being able to do anything about I too have updated to FF42.

Can anyone from Norton advise us when the Toolbar will be fully functional again please?

Kudos2 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Hello peterdh

Norton hopes to release a patch to address the incompatibility as quickly as possible. This is from the Admins. The Team is working on it as quickly as possible. Norton is aware that the Identity Safe is the most important part of the Toolbar. I have advised them that the contents of phase 1 should have been the contents of phase 2. In other words, the two phases should have been switched around.  By the time I became aware that there were 2 phases and found out the contents of the phases, it was too late to change it. Don't know if they would have changed their plans, but they would have had my opinion sooner.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Thanks floplot. 

You are quite right to stress that the Identity Safe is the most important part of the Toolbar and is I'm sure it is why many people choose Norton over other similar products.  For it to be unavailable (or not functioning properly) for an extended period of time will cause many subscribers to question the wisdom of their choice of Norton so I sincerely hope that the assurances of a patch being released to address the incompatibility issues will happen sooner rather than later.  The original word on the street about fixing the loss of Identity Safe was something like 'at a later date' which could man anything.  Mind you, having said that 'as quickly as possible' could mean exactly the same!  Hope not though.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

On-line Chat with Norton support yesterday 11/5, they stated weeks to see the update that fixes Identity.  What is scary is they are low level people, and if they are quoting weeks then?????  With reference to FF updates, yes that can be a issue for 3rd party support software, but that is a known issue for years, and that is the price you pay when you advertise and sell products in the that market place. Don't get me started on our costs due to os updates, for something that didn't need to change to support our products. Actual working code is same as xp days, just how it is built changed.

Yes we understand budget issues, but the worry now is where else are they cutting corners, will the 5 o'clock news report major security breaches because of "budget issues" at Norton.  Maybe if the lose enough customers they will get a clue they need to support their base.  Problem is that may take awhile to effect their bottom line, as may not be noticed until renewals stop coming in.

I've been a loyal customer since the "Peter Norton" days, looks like I've been f*****.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

http://www.cnet.com/news/symantec-to-reduce-norton-line-to-one-security-suite/

Has anyone read the article on CNET about Symantec to Slim Norton line to a single security suite? The following in the article kind of stuck out “it will include browser security without the hassle of an add-on”. Interesting since that is the problem we are dealing with “add-on”. The change happened in September and is what most of us are dealing with. Also note to the user(s) that could not find the Safe Search after the patch, In Firefox Tools, Add-ons under Extensions the Norton Identity Safe is listed as disabled and you have to click enable before the Safe Search is displayed (At least that is what I had to do). Since the released patch only fixed Safe Search in Firefox why did they screw up Identity Safe so that it stopped working in Firefox 40.0.3 and why can’t they just restore the Identity Safe code back to what was working in Firefox 40.0.3 since they have not fixed it yet for version 41 and later.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

That was posted in August 2014!

The idea was to have Norton Security as the one program with the licenses being the only difference in NS and NSwB.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

dscharff, The following in the article kind of stuck out “it will include browser security without the hassle of an add-on”

Do you have Norton Vulnerability Protection browser Add-on = No 
https://community.norton.com/en/comment/5977601

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

The thread at https://community.norton.com/en/forums/firefox-4041-toolbar may throw a little more light. I believe my posts may give a workaround.

I hope this helps

regards

weeshus

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

I still haven't seen this resolved. What is the deal here? It really takes this long to fix an issue. Kind of sheds Norton in a very bad light. I need resolution to this problem.

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Hello

If you have read the Announcements and Blog about the Compatibility of the Norton Toolbar and Firefox, you will see that it's going to take several months before Updates and more compatibility will happen. Norton has recommended to use workaround which some have been mentioned in the Blog by Athena. The FAQs have been updated also. They are on top of this Forum.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Yes we've all read the Announcements and Blog- going on 3 months now, no fix for Identity Safe and Firefox.  Workarounds are OK for a week or so, but not 3 months.  Puts an immense amount of work on the user, even if we try to use Chrome or IE.  All my bookmarks etc., that I need passwords for are in Firefox.

Several months without a fix isn't acceptable from a major software company.

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

It is a great pity that this thread is "running alongside https://community.norton.com/en/forums/firefox-4041-toolbar .

By splitting the contributions it dilutes the criticism I am afraid. We have (in both forums) Norton Fighters who seem to be apologists for this fiasco rather than fightng for us but maybe I have misunderstood.

However, this whole Vault situation has progressed from a purely annoying and frustrating technical issue to (it would seem) a very  serious problem within Norton.

Customer service is abysmal, truth and full disclosure seem to be totally absent, and we are  left "out to dry". NOT GOOD

If LastPass, Dashlane et al can co-exist with Firefox 40 & 41 why can't Nortons Internet Security? Firefox is open source so why are Norton struggling - no one seems to be hugging to their chests "secrets designed to fox Norton" do they?

Let us please have a definitive answer - Are we going to get the Vault back, if so when and if nor just tell us the truth.

Regards to all

weeshus

Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

Hello

Look Guys and Gals. I don't use Firefox, but I'm here every day and night just about trying to get you answers from Norton. I'm on your side here and not apologizing for Norton. As far as I know, you will get back the Vault. I can only go by what I have been told and what I have read in the Announcements and in our special place. The latest FAQs says it could take several more months until there is a secure, workable, compatible Toolbar with all the parts that the last toolbar had and will even work better.

I can't give you an exact date. All I can tell you is that I  have been told that the Team is working day and night to get this project done. There is a lot of testing that has to go on.  Every part that does get done, gets further delayed by having to get the part approved by Mozilla. I keep trying to get you information. I can't do any more than that. I'm not a Symantec Employee.  I'm a volunteer, another user like you are, but one that does not use Firefox. Because I don't use Firefox doesn't mean I'm not trying to get you the information you want.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Firefox version 41 update disabled Norton Toolbar

@floplot - Look Guys and Gals. I don't use Firefox, but I'm here every day and night just about trying to get you answers from Norton. I'm on your side here and not apologizing for Norton.

Flopot, I wholly accept the above and thank you for your courageous response, the truth of which makes me even more worried. If you and your colleagues can not get an honest and full explanation, how can we expect one? Let us not forget that we (the collective "we - users") pay for the wages, the infrastructure and the company known as Norton (aka Symantec). So why are we all not given the courtesy of a full and complete answer? After all we (the contributors to these FF 40+ threads) may also be part of the Mozilla Communnity - I know I am. So maybe if we are made to wait for appro from Mozilla, we should lobby them (Mozilla) to shift their asses??

The Norton Toolbar and especially the vault seemed to me to be the perfect answer. I (after 40+ years with Norton) do not want to migrate. But it sure is a pain in the ass that we  wait and wait and wait.

I do not knw where we go from here other than walk away for a "solution" that may be a disaster! (LastPass / Dashlane/Robofrom - even Firefox's own Password Manager with a strong master password)"

All I really do know is that my productivity is all shot to Hell.

Regards

weeshus

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Appreciate your comments and sharing the info you got from Norton.  However, to put any of the delays off on Mozilla is just passing the buck- approval by Mozilla doesn't take long at all.

Norton is supposed to be a major software company- and there is no way anyone is working day and night as you stated on the Identity Vault element of the toolbar or it would have been completed a long time ago.  Adobe, Microsoft, Mozilla, Google etc., wouldn't take several months to re-program a feature or program for functionality, security, and compatibility.  Furthermore, Mozilla had released an announcement (as mentioned earlier in this thread) well in advance of the changes that caused the problem.

Unlike you, most of us don't believe much of what Norton has to say other than there would be an  inexcusable  several month delay- and with no date given for completion even this statement is doubtful.

Kudos0

Re: Firefox version 41 update disabled Norton Toolbar

Additionally, the workarounds using Chrome and IE with Identity Safe cause problems on some websites- it appears the login info is automatically entered, but for some reason the websites give an error message, and I have to end up entering the password manually- not all websites, just some.

Anyway, the websites I have trouble with on Chrome and IE never presented problems with Firefox.  Extra work on the part of the user who, like me, stored all their passwords in Identity Safe, of which the usability with Firefox fix seems to be and indefinite task for Norton.

This thread is closed from further comment. Please visit the forum to start a new thread.