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Kudos0

Firewall blocking software load from CD

Been trying to reload a previously bought program (NCH Software wavepad) from a CD but the firewall keeps coming up with a message saying "Auto-Protect blocked security risk Trojan.Gen.2. Your computer is secure. Security risk is on a CD or DVD."

This is a long established program I've used before and loaded to my previous laptop before it crashed and died with no problem at all.  NCH is a trusted source so I'm not sure why Norton is blocking it.

Is it worth removing Norton, load the program and then re-install Norton?  Hope somebody can help!

Replies

Kudos0

Re: Firewall blocking software load from CD

Hello AntonDC

Welcome to the Norton Community Forum.

What o/s details please? Which Norton product and version please? Are you using the Norton Core?  I'm trying to get  some basic information.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Firewall blocking software load from CD

I'm using 2018 Norton Security, sorry not sure what Norton Core is, apologies if this is in the wrong section.

Thanks.

Kudos0

Re: Firewall blocking software load from CD

If you have used this program in the past, you can report a false positive to Norton.

You can report false positive indications here https://submit.symantec.com/false_positive/

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Firewall blocking software load from CD

Hello AntonDC. Have you tried directly downloading the program from the website vice loading from a CD? I downloaded your program and installed without any issues with Norton in that manner.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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