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Kudos0

'Fix Now' not running automatically at system start

Hello,

Since tech support chat was not able to answer or fix the issue, even after remote session with them, I'm hopeful I can find the answer here.

We have Norton Security on 2 PC's (Win 7, Win 10), and 3 laptops (Win 7, Win 7, Win XP).

On all machines, after starting them up, usually after haven't been on it for a day or so, the system tray shows the Norton icon with an exclamation mark. When clicking on it the usual small Norton window opens with 'Attention - Your PC needs to be scanned for viruses and spyware.' and a 'Fix Now' button.

Question: Why would that not run automatically at system start, or at least, run at some point during that session? Is the setting for that buried in some setting I am unable to find?

Thank you,

Stefan

Replies

Kudos0

Re: 'Fix Now' not running automatically at system start

Hi SandS,

I see the same thing on my Vista laptop running Norton Security Premium as I do not use the laptop n a daily basis and sometimes sits there for a week at a time without being turned on.  when it goes a week or longer I in fact get a RED X on my system Icon.  Normally it requires the SDS defs and other defs to be updated (because I missed a week's worth of LiveUpdates)  After the LU's are run and my defs are current sometimes it will revert to the orange exclamation point - because it requires a Quick Scan after a Live Update that provides new defs.

I also see that you are not signed into your Norton Account - not sure if this could have something to do with it?

Kudos0

Re: 'Fix Now' not running automatically at system start

Quick Scan does run automatically, but if you haven't started your PC in a few days, or if you have the Norton idle time delay setting set so high that Quick Scan never gets a chance to run, you will get an alert like this.  I think if you ignore this alert, the Quick Scan will eventually run on its own.

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