Forgot password and want to remove Norton Family from son's phone
Posted: 10-Jan-2022 | 3:17PM · 3 Replies · Permalink
I have a time restriction set in the evening for son's phone. Each morning the apps reload. This did not happen today. We have turned off his phone and back on . I have disabled any restrictions and still his apps will not reload. I have been on several phone calls and chats with Norton's support -- no luck. I just want to remove the Norton App; however, I do not remember my password to do so.
Re: Forgot password and want to remove Norton Family from son's phone
Posted: 13-Jan-2022 | 8:17AM · Permalink
Hi @Crystal Walker
We observed that the device information has been removed from the backend already. So turning ON/OFF time supervision has no effect on the device.
As mentioned in the private message, could you follow the steps to remove the MDM profile which will bring back the apps.