Not what you are looking for? Ask the experts!
Formal Reporting of Software Bugs
Is there some place on the Norton Users Discussion Forum where users can report potential bugs that can't be resolved in the support forum?The Norton Forum announcements have a post here by Tony Weiss with instructions for reporting false positives, but I can't see a similar post with instructions for reporting potential bugs for users who can't find an answer in the forum.
I can understand why Symantec would prefer that users first try to resolve their problems in the support forum, but I've seen several instances where threads were shut down prematurely (at least in my opinion) just because a regular contributor reported that they couldn't reproduce the problem on their own computer or didn't know of anyone else in the forum with a similar problem. I remember how intimidating it was for me the first time I posted in the NIS forum about a bug (many, many eons ago ) and got shot down by someone with with over 3000 posts who later turned out to be wrong.
Is there any alternative for someone who feels they found a legitimate bug, short of contacting Norton Customer Support? After posting in the NIS/NAV forum for several years, I can't help but feel that resources for fixing bugs in the current "stable" version are sometime lacking once Symantec releases a beta version of their product for testing.--------
Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 220.127.116.11 * NU 18.104.22.168 * IE 9.0 * Firefox 5.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS